Customer Success Engineer
About Sensible
Sensible connects software to the messy, unstructured data that businesses encounter every day. Our goal is to bring about a world where computers do the work that computers are best at (structuring large volumes of data) so that humans can do what humans are best at (critical thinking and empathy). Today, Sensible is the easiest way to get structured data out of documents. Founded in 2020, we have happy customers using Sensible across financial services, insurance, real estate, and logistics. We have built our own deterministic document query language, SenseML, and leverage the full power of LLMs to power accurate document extraction workflows. Sensible is a fully-distributed company. Most team members are based in the United States and some are based in South America (primarily in Argentina).
About the role
We are hiring a customer success engineer (CSE) to lead customer implementations, provide support to existing customers, and help write configurations that leverage SenseML. The CSE team is an integral part of the GoTo-Market (GTM) team that is on the frontlines of working with customers and prospects. It is also a cross-functional role that works closely with our engineering team for product feedback initiatives. This is a role that requires both high degree of technical skills and customerfacing experience.
What you'll do
- Become an expert at using Sensible's document query language, SenseML, and all of the methods we’ve built around LLMs.
- Work closely with the sales team to help scope and build POCs.
- Own the new customer onboarding process and ensure that people's first experience with Sensible is buttery smooth.
- Help existing Sensible customers with technical issues, and educate them on how to best leverage the platform.
- Work with the product development team to improve Sensible by gathering and prioritizing customer feedback.
- Work closely with the engineering team to develop new LLM-driven approaches in writing SenseML.
About you
- You're comfortable navigating technical subjects and concepts. You don't need to have been a software engineer to be successful, but you should be very comfortable writing, reading and reasoning about code
- You enjoy developing relationships and can collaborate effectively with a wide range of people, executives, engineers, operations agents alike.
- You are a go-getter who can proactively prioritize work without constant oversight
- You have a high level of detail orientedness
- You are used to working on tight timelines and always putting the customer first
- You have a high degree of customer empathy or have experience working in a customer-facing role. The work that you do will be one of the first touchpoints that a customer has with Sensible, and first impressions count.
Nice to haves:
- Previous experience working with APIs
- Previous experience working at a startup
If this sounds interesting, please reach out to jason@sensible.so with your resume
