What You’ll Do

• Forensic Workflow Analysis: Customers don’t always tell us the whole story. You will dig deep into their provided workflows to spot gaps, missing edge cases, and hidden dependencies, effectively "derisking" the deliverable before a single line of code is written.
• Technical R&D & Solution Scoping: Take ambiguous customer requirements and translate them into technical reality. If a customer uses a niche tool, you will research the documentation, investigate mappable APIs, and propose concrete solutions or workarounds to the Forward Deployed team.
• Resource Management & Prioritization: You will act as the gatekeeper for our Forward Deployed resources. You must balance aggressive customer timelines with engineering capacity, making smart prioritization decisions to deliver the highest impact.
• Executive-Level Communication: Lead high-stakes onboarding sessions and Business Reviews. You must be able to command a room, manage expectations, and negotiate "win-win" scenarios that satisfy the customer while protecting BackOps’ interests.
• Drive Adoption & Growth: Own the long-term health of the account. Proactively identify areas where our AI agents can take on more work, and partner with Sales to expand the commercial relationship.

What We’re Looking For

• 3–5 years in a Technical Post-Sales role (TAM, Implementation Manager, or Forward Deployed Strategist).
• Hyper-Observant & Analytical: You have an uncanny ability to read between the lines. You don’t just accept a process flowchart at face value; you ask "What happens if this fails?" and "Where does this data actually come from?"
• Strong Technical Research Skills: You are comfortable diving into API documentation for unfamiliar apps to determine feasibility. You can translate "We need this to talk to that" into a JSON payload example or an API endpoint suggestion for the engineers.
• Resource Management: Experience acting as a project lead, managing the bandwidth of technical teams, and having the backbone to push back or reprioritize when necessary.
• Master Communicator: You possess excellent presentation skills and emotional intelligence. You can explain technical constraints to non-technical stakeholders without losing their trust.

Bonus Points

• Experience working with Forward Deployed Engineering models (e.g., Palantir, C3 AI, or similar high-touch SaaS).
• Experience in logistics, supply chain, or automation technology.

Benefits & Perks

We take care of our team so you can do your best work.

• Competitive salary and performance-based incentives
• 401(k) plan
• Comprehensive health, dental, and vision coverage
• Daily meals and snacks provided in-office
• Hybrid schedule
• FTO
• Regular team bonding events, off-sites, and learning opportunities