
LighthouseAI is a pharmaceutical regulatory compliance company providing state licensing software and services to pharmaceutical manufacturers, wholesale distributors, 3PLs, and pharmacies. Their…

LighthouseAI is a pharmaceutical regulatory compliance company providing state licensing software and services to pharmaceutical manufacturers, wholesale distributors, 3PLs, and pharmacies. Their…
Headquarters: Los Angeles, CA
Product: AI-driven state licensing and regulatory compliance SaaS for pharmaceutical supply chain
Customers & scale: Serving 700+ customers; managing ~11,000 licenses and requirements
Founded: 2023
Notable funding: $8M Series A announced (company press)
Pharmaceutical regulatory compliance and state licensing for manufacturers, distributors, 3PLs, and pharmacies.
2023
Business Consulting and Services
2250000
Company press release announcing $2.25M investment led by Healthy Ventures
4600000
Company press release listing a $4.6M seed round
8000000
Company press release/third-party news reporting an $8M Series A
“Bertelsmann; BluePointe Ventures; Eileses Capital; Healthy Ventures; The LegalTech Fund”
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Summary LighthouseAI provides pharmaceutical state licensing software and services to pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies. The LighthouseAI product suite includes LighthouseAI Intelligence®, which uses artificial intelligence to automate compliance requirement research, and LighthouseAI Management® which enables maintenance. LighthouseAI creates a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions.
The Customer Success Director is a senior-level player-coach responsible for preventing churn, ensuring renewals, and enabling upsell opportunities for the sales team.
This is a full-time remote position .
Working Hours: Monday-Friday 8am-4:30pm ET
Essential Duties And Responsibilities
Work Experience Qualifications
Other Qualifications
Leadership Expectations This role includes direct supervisory responsibility for at least one Customer Success team member and is expected to provide coaching, mentorship, and performance management to ensure the success of the team. As the Company continues to grow, the Customer Success Director will play a key role in scaling the department, building processes, and developing a high-performing team that aligns with the Company’s strategic vision and values. This position is both a hands-on leadership role and a strategic one, requiring the ability to balance direct client engagement with team management and long-term planning.
Compensation
Benefits
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Client Relationship Management: Develop and nurture strong client partnerships, acting as the primary point of contact and trusted advisor to ensure alignment with client goals, compliance requirements, and long-term success.
Increase satisfaction: Proactively present product and services value during quarterly business reviews (QBRs)
Growth: Identify and drive upsell and cross-sell opportunities in collaboration with the Sales team to maximize customer lifetime value.
Resolve dissatisfaction
Discover dissatisfaction through usage metrics, surveys, and recurring satisfaction meetings with clients and delivery teams
Quarterback the resolution of dissatisfaction in a timely manner
Assign resolution tasks and due dates to correct cross-functional contact
Manage delegates to complete tasks
Confirm client satisfaction with resolution(s)
Confirm renewals: Host renewal meetings to confirm customers will renew
Refine processes: Continuously refine customer success processes and reporting to improve efficiency, scalability, and outcomes.
Marketing collaboration: Partner with Marketing to support initiatives such as case studies, client communications, and events that strengthen client engagement and showcase success stories.