
HealthKey helps doctors offices—and their Research teams—generate more revenue by enrolling patients in clinical trials, and matches at-risk patients with cutting-edge treatments. We use AI to…

HealthKey helps doctors offices—and their Research teams—generate more revenue by enrolling patients in clinical trials, and matches at-risk patients with cutting-edge treatments. We use AI to…
What they do: AI-powered patient prescreening and matching for clinical trial enrollment
Tech / integrations: EHR integrations (examples listed: Epic, athenahealth, Allscripts, eClinicalWorks)
Compliance: HIPAA-compliant workflows
YC status: Y Combinator W25 (Pre-Seed)
Team size (reported): ~8 employees
Clinical trial recruitment and patient identification from electronic health records
Healthtech / Clinical Trials
YC W25 participant
“Y Combinator (accelerator investor)”
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About Us HealthKey helps doctors’ offices find patients for clinical trials with AI. We partner with research organizations and sites (i.e. doctors offices), integrate deeply with their EHRs, and use AI to find eligible patients for their trials.
Our product is a SaaS powered by AI Agents that mirror clinics' existing operations, with a UX for clinical support teams to review. We have several active/paying customers, and a huge backlog of signed customers to onboard (we need your help!).
We're a part of Y Combinator's W25 batch, raised a Seed round, and work in-person here in Austin, TX. Our team of 5 has worked together for years (prev. startup raised $160M Series B). We work intensely, are customer obsessed, and genuinely enjoy the craft.
I won't sugarcoat it. We work hard. We're laser focused. We care deeply and have very high standards. And we're looking for others who also find that to be motivating.
About You
You have 2+ years as a Clinical Research Coordinator (CRC) OR clinical role ***
We work across indications: oncology, urology, GI, cardiology/cardiometabolic, dermatology, rheumatology, and more — so your healthcare experience translates regardless of therapeutic area.
Nice To Have
THE JOB This is first and foremost a Customer Success role. You'll own customer onboarding and success, ensuring our customers are actively using HealthKey to find patients for their clinical trials.
Here's What You'll Do
You'll report directly to the CEO. As the team grows, there will be opportunities to grow into managing other Customer Success Managers.
Compensation & Benefits
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You're based in Austin, TX ***
You want to work in-person, in-office ***
You're customer obsessed: You genuinely care about making customers successful and get energy from solving their problems.
You're high agency: You’re proactive. You identify gaps, propose solutions, and own outcomes. You follow up until the job’s done.
You want to grow into Customer Success Management: This is a CSM track role with potential to manage a team as we scale.