About Cerrion At Cerrion, we’re building the future of AI-enabled manufacturing . Headquartered in Zurich with more than $25M in funding from Creandum, Y Combinator and top Silicon Valley investors, we’re building the industrial AI platform to deploy AI Agents that can see what’s happening on the production floor, automatically spot problems, and instantly intervene to keep lines running smoothly, at scale. Our technology is live in factories across 18+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%. We’ve reached an exciting inflection point — and we’re accelerating fast.

Your Mission We’re looking for an A+ player to join our Customer Success Team in Zurich. Your goal is to ensure our industrial customers achieve sustained improvements in efficiency, quality and process reliability with Cerrion’s platform, from value engineer, to onboarding through proof-of-value, expansion and beyond. You’ll be part of an elite team, working closely with our founders, sales and product leaders to guide customers through implementation, monitor key metrics, and identify expansion opportunities. If you thrive on data‑driven problem solving, and want to help industrial leaders adopt cutting‑edge AI at scale, this role is for you.

Responsibilities

• Onboarding & adoption: Own seamless onboarding and technical implementation for new customers; design success plans tailored to each factory’s goals and drive fast time‑to‑value.
• Value engineering, delivery and proof: Define and monitor key deployment KPIs (e.g., downtime reduction, line throughput, defect rate) and create business cases that tell a clear value story. Intervene proactively if metrics don’t trend in the right direction.

Desired Skills & Experience

• Experience: 2–4 years in strategy/management consulting, customer success or account management, ideally within a startup or scale‑up environment.
• Industrial domain understanding: Enthusiasm for manufacturing and the ability to understand shop‑floor workflows, operations challenges and KPIs. At least 1–2 years working with industrial or manufacturing customers would be a strong plus.
• Data fluency: Comfortable building and interpreting dashboards, tracking adoption and value metrics, and adjusting approaches based on data.

Why Cerrion

• Impact: Help shape the customer success function in a company transforming manufacturing with AI and scaling to become the global industrial AI leader.
• Growth: Join a motivated, cross‑functional team with a “best idea wins” culture and a clear path to growth both personally and professionally.
• Compensation: Competitive salary, meaningful equity package and comprehensive benefits.
• Work environment: Flat hierarchies, minimal bureaucracy, and a cool modern office in central Zurich.
• Culture: Work alongside AI PhDs, ex‑Googlers and serial entrepreneurs from around the world, with regular team events.

If you’re passionate about AI, driven by customer impact and ready to help factories become autonomous and efficient, we’d love to meet you.

Cerrion is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristics.