About Our Team Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change. However, we believe AI’s biggest impact will be in the physical world, given industries like manufacturing, food, and transportation represent 90% of global GDP. We're starting with food, with a goal to put an intelligent robot in every commercial kitchen in the world. We have signed multiple multi-year contracts with various large food companies and we are growing fast. We're backed by investors like Kleiner Perkins, Construct, Bloomberg BETA and Promus Ventures. We have a great team, where you will be surrounded by talented engineers and tech leaders from companies like Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics, Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.

About The Role Chef Robotics is seeking a highly motivated Customer Success Specialist who is passionate about driving growth at existing customers. The role is focused on ensuring customers are happy and that they are achieving ROI and key metrics of success. The job requires detailed regular analytics and quantitative data to understand the customer experience and to identify new opportunities for sales growth. The ideal candidate is a strategic thinker and experienced collaborator who can build a deep understanding of our customers' businesses and the key metrics that lead to successful outcomes.

This role requires a blend of strong analytical depth, technical skills, and executive communication. You will guide data collection, analysis, and reporting systems,using data-driven recommendations to influence decisions both internally and with customers. You must be comfortable working cross-functionally to surface what matters and drive results. If you are passionate about the customer experience and thrive in the fast-paced, dynamic environment of an early-stage startup, we encourage you to apply.

NOTE: This role is expected to spend 33% of their time onsite with customers.

Responsibilities:

• Prepare status reports by gathering, analyzing, and summarizing relevant data (Throughput, Utilization, Uptime, etc.)

Qualifications:

• You have a proven track record of navigating long, complex enterprise sales cycles and structuring SaaS and hardware deals. You have demonstrated the ability to build and scale sales growth, exceed ambitious targets, and implement metrics that drive predictable growth. Ideally, you have a background in selling robotics/automation solutions or direct experience as a buyer of automation equipment within manufacturing environments. Experience and skill requirements include:
• Bachelor’s degree in Business, Engineering, or a related field

Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, sex, gender identity and expression, sexual orientation, national origin, ancestry, citizen status, uniform service member and veteran status, marital status, age, pregnancy status, protected medical condition, genetic information, disability, or any other protected status.

Multiple studies have found that a higher percentage of women and BIPOC candidates won't apply if they don't meet every listed qualification. Chef values candidates of all backgrounds. If you find yourself excited by our mission but you don't check every box in the description, we encourage you to apply anyway!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Chef is an early-stage startup where equity is a major part of the compensation package. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

In addition to salary and early-stage equity, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, commuter benefits, flexible paid time off (PTO), catered lunch, and 401(k) matching.