We’re hiring a Customer Success Specialist who understands sales ops / marketing.
📍 Location: Anywhere in the world — Remote
📅 Experience: Minimum 3 year in technical CSR / CS roles
About the Role
Are you passionate about helping customers succeed and delivering exceptional experiences? Do you thrive on solving problems, guiding users, and making sure they get maximum value from a product? If so, we want you on our team.
You’ll work closely with Sales, Product, and Engineering to keep every interaction smooth, impactful, and aligned with customer goals.
Watch this 5-min loom of Isma, founder of iClosed.io https://www.loom.com/share/7a8f717aeb7f4183aeef21bfa4d45947
What You’ll Own
- Guide new customers through onboarding (setup, integrations, workflow logic, routing, CRM connections).
- Troubleshoot issues fast across: HubSpot, Close, Pipedrive, Zapier/Make, Stripe, Meta Pixel, GTM, Zoom, Slack.
- Help customers improve show rate, lead qualification, and routing logic using best practices.
- Work inside Slack Connect channels with Business customers (fast response culture).
- Record quick Looms to explain solutions clearly.
- Collaborate with Product to report bugs, patterns, and feature requests.
Who We Want
- SaaS CS experience (minimum 3 years).
- You understand
sales and/or marketing
.
- You’ve worked with tools like CRM (HubSpot/Close), Zapier, Make, Stripe, Meta, GTM.
- Able to break down complex issues into simple steps.
- Strong English communicator. Clear. Direct.
Nice to Have
- Experience with high-ticket funnels.
- Background in onboarding, tech support, or sales ops.
- Ability to test flows, read logic, diagnose broken automations.
- Languages (Speaking & Writing)French (fluent — optional)
What We Offer
- Work directly with the founding team.
- Remote, flexible schedule.
- Competitive rate.
- Long-term collaboration.
To Apply
Send:
- A short Loom (max 3 min) explaining your experience with SaaS + automation tools.
- Examples of CS or onboarding work you’ve done.
- Your availability and salary expectations.
