Company~ Distro (distro.io)

Location~ Remote (South America)

Experience~ Minimum 2+ years in Customer Success

Language Requirement~ Full professional fluency in English (written and spoken)

About Distro~

• Distro is a modern hiring and recruitment platform designed to help staffing teams and employers source, evaluate, and place talent faster and smarter.
• Our platform serves enterprise and mid-market clients to manage high-volume hiring workflows, ensuring recruitment is seamless, efficient, and data-driven.

Role Overview~

• Position~ Customer Success Analyst
• Location~ South America (Remote)
• You'll be the primary client contact, ensuring customers realize full value from the Distro platform.
• Role requires speed, critical thinking, empathy, and precise communication.
• Perfect English fluency is required to support a global client base.

Key Responsibilities~

• Manage a portfolio of enterprise and mid-market accounts as a trusted advisor.
• Drive customer retention and uncover opportunities to expand services within existing accounts.
• Guide clients through technical onboarding and integration of Distro into their HR tech stack.
• Anticipate and solve client issues proactively to maintain excellent user experience.
• Communicate clearly and professionally, supporting clients through platform updates and workflow improvements.
• Collaborate with engineering and product teams to convert customer feedback into platform enhancements.

Qualifications~

• Minimum 2 years in Customer Success or Account Management.
• Experience in HR technology, recruitment, or staffing is a strong plus.
• Familiarity with Applicant Tracking Systems (ATS) and hiring workflows.
• Exceptional English skills, capable of leading meetings and drafting complex documents.
• Tech-savvy with the ability to troubleshoot software and explain technical concepts to non-technical users.
• Highly organized, able to work independently in a remote and fast-paced environment.

Why Join Distro?

• Work with a high-performing team in a remote-first culture valuing clean systems and human-centered communication.
• Play a key role in scaling a platform transforming the hiring process for companies.
• Enjoy flexibility and contribute remotely from South America.

#DISTRO

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.