Key Responsibilities The specific role may require some portion, if not all, of the responsibilities noted below:

Strategic Account Management & Value Realization

• Manage a portfolio of enterprise-level accounts, serving as their primary point of contact and advocate.
• Proactively analyze customer utilization data to identify trends, and ensure the software is working to its full potential
• Share best practices and innovative use cases with local team and data coordinators gathered from across your entire account portfolio to drive deeper Asset Genius adoption.

Commercial Growth & Opportunity Identification

• Partner with the Sales team to identify and execute on expansion opportunities within your accounts.
• Monitor account health and adoption metrics to identify renewal risks and develop proactive mitigation plans.
• Drive customer advocacy by identifying referenceable customers, case studies, and product champions.

Product & Development Collaboration

• Act as the "voice of the customer" by gathering and consolidating feedback.
• Collaborate with the Product Management teams to help write clear, detailed requirements for new features and solution enhancements.
• Identify and troubleshoot high-level strategic issues or platform-wide challenges, coordinating with technical support for resolution.

Basic Qualification

• Bachelor's Degree with 3+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.
• Associates degree with 5+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.
• High School Diploma with 7+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.

Preferred Qualifications

• Previous experience in biotech and/or pharmaceutical laboratories or a deep understanding of lab operations and asset management.
• Excellent analytical skills: Ability to interpret data, identify trends, and translate them into a compelling business narrative.
• Exceptional communication skills, with the ability to build relationships and present to stakeholders from lab managers to executive leadership.
• Experience in writing business or functional requirements for a software solution.
• Attention to detail with an emphasis on accuracy and quality.

Working Environment

• This is a remote or hybrid role based out of a home or corporate office.
• Must be able to remain in a stationary position for a majority of the workday, primarily operating a computer.

The annualcompensation range for this full-time position is $75000to $95000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. PDN-a0a08516-9257-46b6-98eb-8ad7f8037584