Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer…
Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer…
Product: AI voice bot / virtual assistant (branded Yara) for enterprise contact centers
Focus: Enterprises and lenders, especially financial services (customer service, lead qualification, collections)
Founded: 2020
Funding (reported): $1.9M reported raise led by IIFL Fintech Fund
Headcount (reported): Approximately 52 employees
Company Overview
Problem Domain
Contact-center automation and frontline efficiency for enterprises, with emphasis on financial-services use cases.
Founded
2020
Industry
Software Development
Funding Track Record
Seed
$1.9M
Dealroom reports $1.9M round with participation from Players Fund, Venture Catalysts, and Lead Angels
Investor Signal
“Selected for Google for Startups Women Founders Fund; investors reported include IIFL Fintech Fund, Players Fund, Venture Catalysts, Lead Angels, Epic Angels and others”
Founders
What we do
Join the Team
Customer Success Analyst
On-SiteNew Delhi, Delhi, IN
On-Site • New Delhi, Delhi, IN
About Fundamento:
We’re on a mission to reinvent how enterprises talk to their customers
At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like
IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed
by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the
financial service giants- this is your chance to work at the heart of AI revolution.
Role Overview:
This isn’t a traditional Customer Success role.
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As part of our Customer Success team, you’ll
sit at the intersection of AI, product, and real
customer impact
. You’ll work closely with enterprise clients, product and engineering teams, and AI
systems to drive adoption, design better conversations, and turn insights into meaningful outcomes.
You’ll get hands-on exposure to conversational design, prompt engineering, and problem-solving
in a fast-moving startup environment- while shaping how businesses use AI to communicate with
their customers.
Key Responsibilities:
● Design, optimize, and scale AI-driven bot workflows and conversation flows using tools like ChatGPT and internal prompt systems.
● Own customer outcomes by defining success metrics, driving adoption, and managing project timelines.
● Act as the voice of the customer, gather feedback, identify gaps, and work with cross-functional teams to improve the product.
● Build and manage strong relationships with enterprise clients, ensuring long-term value and engagement.
● Monitor agent performance, conduct audits, and continuously improve workflows using data and insights
● Experiment with new prompts, features, and tools before they go live
What We’re Looking For:
● 1–3 years of experience in customer-facing roles such as Customer Success, Consulting, Growth, or Product Ops.
● Clear, confident, and empathetic communicator with strong presentation skills
● Structured problem-solver who can translate complex customer needs into actionable solutions
● Curious about AI and excited to work with modern AI tools (no coding required)
● Self-starter who takes ownership, manages projects independently, and follows through on outcomes
● Experience in SaaS, fintech, or early-stage startups is a plus
What We Offer:
● High-Impact Work: Directly shape how some of India’s top lenders engage with millions of
customers through AI voice agents.
● Ownership & Autonomy: Take charge of enterprise account growth and success, driving
adoption and measurable outcomes with full accountability.
● Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI
exposure.
● Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.
Have questions? Reach out to meenakshi@fundamento.ai
Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team
where AI, strategy, and customer impact come together—and where your work drives real change for some of India’s leading financial institutions.
