
Essential Software Inc. (ESI) is a technology and scientific innovation company specializing in AI, cloud computing, biomedical informatics, scientific software, and digital innovation for the life sciences sector. They provide tailored, scalable solutions that streamline bioinformatics pipelines, automate workflows, and unlock data potential to accelerate research and discovery. ESI serves federal and private clients including Accenture Federal Services, EPA, and National Cancer Institute, delivering well-architected, secure cloud and AI solutions. Their business model focuses on providing expert services and innovative technology solutions to healthcare, biology, and environmental science innovators, emphasizing trust, collaboration, and positive impact in life sciences.

Essential Software Inc. (ESI) is a technology and scientific innovation company specializing in AI, cloud computing, biomedical informatics, scientific software, and digital innovation for the life sciences sector. They provide tailored, scalable solutions that streamline bioinformatics pipelines, automate workflows, and unlock data potential to accelerate research and discovery. ESI serves federal and private clients including Accenture Federal Services, EPA, and National Cancer Institute, delivering well-architected, secure cloud and AI solutions. Their business model focuses on providing expert services and innovative technology solutions to healthcare, biology, and environmental science innovators, emphasizing trust, collaboration, and positive impact in life sciences.
Location: Rockville, MD
Customer Focus: U.S. Federal Government
About The Role As a Customer Solutions Manager (CSM) for Experience-Based Acceleration (EBA) at Essential Software, Inc., you will be responsible for driving transformative outcomes for U.S. Federal Government customers by helping them accelerate their cloud adoption journey and unlock measurable business value. You will leverage the EBA methodology — a proven, scalable framework for large-scale digital transformation — to guide agencies in building cloud foundations, modernizing operations, and innovating for ESI customers.
In this pivotal role, you will work cross-functionally across technology, operations, and leadership teams to help customers achieve success through cloud adoption, modernization, and GenAI/ML innovation. Your ability to combine technical acumen, strategic business thinking, and program management expertise will enable you to lead customers through complex transformation initiatives while ensuring alignment with ESI’s innovation principles.
Key Responsibilities
Basic Qualifications
Preferred Qualifications
Salary Range: $162,000 to $184,000 (based on experience and qualifications)
Why ESI
At ESI, we are passionate about enabling our customers to achieve mission success through innovation. As part of the EBA practice, you’ll have the opportunity to influence strategic transformation efforts across multiple Federal agencies. We value diverse experiences, inclusive teamwork, and continuous learning. You’ll join a collaborative environment where you can drive meaningful change, grow your career, and make a tangible impact on public service.
Work Environment
Essential Software, Inc. is an Equal Opportunity Employer.
Essential Software Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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