Customer Service Representative
Job Overview:
The Customer Service Representative (CSR) is responsible for providing exceptional customer support, addressing customer inquiries, and resolving complaints in a timely and professional manner. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering high-quality service.
Key Responsibilities:
- Customer Interaction: Answer customer inquiries via phone, email, chat, or in-person, providing accurate information regarding products, services, and policies.
- Issue Resolution: Identify customer issues, complaints, or concerns and work to resolve them promptly, ensuring a satisfactory outcome.
- Product Knowledge: Stay informed about product updates, promotions, and services to provide accurate and up-to-date information to customers.
- Documentation: Maintain detailed records of customer interactions, issues, and resolutions.
- Customer Feedback: Gather customer feedback to improve service quality and assist in enhancing the customer experience.
- Team Collaboration: Collaborate with other departments to resolve customer concerns and contribute to the overall success of the customer service team.
- Adherence to Policies: Follow company policies, procedures, and compliance requirements to maintain high standards of service.
Required Skills and Qualifications:
- Communication Skills: Strong verbal and written communication skills to interact with customers effectively.
- Problem-Solving: Ability to resolve customer complaints and issues efficiently and professionally.
- Multitasking: Capability to handle multiple customer inquiries at once, maintaining high-quality service.
Working Conditions:
- Full-time position
- May require some evenings, depending on business needs.
- Work will be conducted in an office environment.
Benefits:
- Health benefits
- 401K
- 10 Paid Holidays
- Paid time off (PTO)
- Potential bonuses
This role is essential for building and maintaining strong customer relationships, ensuring that the company’s reputation for quality service is upheld.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
