iCare is a trusted partner in ophthalmic management offering medical devices to aid in screening and diagnosing ocular disease. Cutting-edge technology, ease of use and operational reliability are the cornerstones of iCare’s success. The iCare medical device product line consists of retinal imaging, fundus perimeters, rebound tonometers, and software solutions.

We believe ophthalmic care should be accessible, effortless and reliable. Our mission is to establish the next level of eye care.

Essential Duties and Responsibilities:

A Customer Service Representative is the friendly face of a company, acting as the link between customers and the business. They’re available to clarify product and service details via phone, email, chat, or social media. Beyond simply answering questions, they adeptly handle complaints and concerns to ensure customer satisfaction.

Education and/or Work Experience Requirements:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Utilize software to enter orders – Sales pad which is designed to work with Great Plains
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Other duties as assigned.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone