
Relay is revolutionizing e-commerce delivery with a tech-driven, hyperlocal network that enhances speed, sustainability, and efficiency. Their innovative approach replaces traditional delivery models, reducing costs and emissions while providing a seamless customer experience. With real-time tracking and a commitment to performance, Relay positions itself as a leading partner for retailers looking to elevate their delivery services. The company boasts a strong leadership team with extensive experience in logistics and technology, ensuring they are well-equipped to meet the demands of modern e-commerce.

Relay is revolutionizing e-commerce delivery with a tech-driven, hyperlocal network that enhances speed, sustainability, and efficiency. Their innovative approach replaces traditional delivery models, reducing costs and emissions while providing a seamless customer experience. With real-time tracking and a commitment to performance, Relay positions itself as a leading partner for retailers looking to elevate their delivery services. The company boasts a strong leadership team with extensive experience in logistics and technology, ensuring they are well-equipped to meet the demands of modern e-commerce.
What they do: Tech-driven hyperlocal last-mile and middle-mile delivery network for e-commerce
Founded: 2022
Headquarters (registration): England & Wales (Hatton Garden, London)
Recent funding: $35M Series A (Feb 2025)
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Last-mile and middle-mile e-commerce logistics; reducing delivery time, cost and emissions for retailers.
2022
Transportation, Logistics, Supply Chain and Storage
$35,000,000
Round included participation from Project A and Prologis Ventures; announced to scale last-mile network in the UK and Europe.
“Plural Platform; participation from Project A Ventures and Prologis Ventures”
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
The Opportunity
We are seeking a dedicated and proactive Customer Service (non-live) Operations Supervisor to manage and optimise our daily operational activities. The ideal candidate will possess strong leadership skills and foster a positive team environment while driving continuous improvement across the department. You will be the first hire for this role so we will be looking for someone with previous experience, an entrepreneurial spirit to take on new challenges and can work with minimal to no supervision. This role will be essential to building the foundations for the future of being a supervisor at Relay.
This is a fantastic opportunity for a motivated individual looking to make a significant impact on the operations of a dynamic and growing organisation. If you are passionate about leadership, continuous improvement, and delivering high-quality results, we encourage you to apply.
You will be responsible for:
Who Will Thrive in this role?
We are looking for candidates who…
Who Thrives at Relay?
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Aim with Precision: You define problems clearly and measure your impact meticulously.
Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.