EVENFLOW.AI

EvenFlow AI provides an AI-powered intelligent appointment scheduling and capacity management platform designed specifically for auto dealerships. The software optimizes service revenue by balancing…

AIAppointment SchedulingAuto DealershipsCapacity ManagementCustomer SatisfactionService Revenue OptimizationTechnician CapacityWorkflow Efficiencyevenflow.ai

EVENFLOW.AI

AIAppointment SchedulingAuto DealershipsCapacity ManagementCustomer SatisfactionService Revenue OptimizationTechnician CapacityWorkflow Efficiencyevenflow.ai

HQUS

Team Size9

Open JobsUnknown

Total Funding$2M

Latest Fundraise2 years ago

TL;DR

What they do: AI-powered appointment scheduling and capacity management for auto dealerships

Founded: 2020

Headquarters: Chicago, Illinois, United States

Latest announced funding: Seed, $1.5M (Dec 2, 2024)

Notable investors: Automotive Ventures; FM Capital

Company Overview

Problem Domain

Auto dealership service department operations, appointment scheduling, and capacity utilization

Founded

2020

Industry

Data and Analytics

Tech Stack

CrUX Dataset

CrUX Top 10m

CrUX Top 50m

Google Font API

Google Maps

Google Maps API

LetsEncrypt

Ubuntu

nginx

Euro

Funding Track Record

Seed- 2024-12-02

1500000

Founders

What we do

Join the Team

Customer Service Operations Specialist

RemoteIN

Remote • IN

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Job Title: Customer Operations Specialist

Location: Remote – India

Employment Type: Full-Time Contractor

Shift Options:

4:30 AM – 2:00 PM EST / 3:00 PM – 12:30 AM IST

5:30 AM – 3:00 PM EST / 4:00 PM – 1:30 AM IST

About EvenFlow

EvenFlow is a fast-growing automotive SaaS company transforming how dealership service departments operate. Our AI-powered, capacity-based scheduling platform helps dealerships eliminate bottlenecks, improve shop efficiency, maximize technician utilization, and increase profitability while enhancing the customer experience.

Our platform includes self-service booking, recall management, real-time capacity control, workflow automation, mobile-friendly tools, seamless DMS integration, and data-driven insights. We help fixed operations teams operate at peak performance and deliver exceptional service every day.

We are a casual but fast-paced team where every member plays a direct role in our growth and impact.

About the Role

We are expanding quickly and are looking for a versatile, detail-oriented, and self-sufficient Customer Operations Specialist to support data analysis, technical support, customer operations, customer success, and new client implementation setup.

This role is both proactive and reactive. You will investigate issues, answer questions, support dealership clients with their operational needs, help launch new clients successfully, improve internal processes, and anticipate challenges before they affect our customers or business. You will play a key role in helping us scale by keeping processes accurate, resolving issues efficiently, and surfacing meaningful insights from our data.

Success in this role requires precision, strong follow-through, analytical thinking, and the ability to strengthen customer relationships through reliable, thoughtful support.

Key Responsibilities

Analyze data in Excel, Google Sheets, and our internal analytics platform, Qrvey, with a strong focus on accuracy and detail

What We’re Looking For

Strong experience in customer operations, service operations, customer support, implementation support, or similar roles

Success in This Role

After 90 days, you will have:

Built a strong understanding of our systems, workflows, customers, and implementation processes
Established trust with leadership and internal stakeholders through accurate, reliable work
Helped launch new clients with organized, detail-driven implementation support
Improved customer satisfaction by delivering responsive, thoughtful, and effective support
Contributed to smoother operations and better customer outcomes through measurable support and process improvements

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Respond to and resolve internal support requests using the JIRA Atlassian suite, documenting troubleshooting steps thoroughly

Support dealership clients with operational needs and address customer inquiries in a timely, professional manner

Assist with new client implementation setup, including configuration support, onboarding coordination, data validation, and launch readiness

Help ensure smooth onboarding and successful rollout of the EvenFlow platform for new customers

Collaborate with leadership and cross-functional teams to improve workflows, processes, and overall service delivery

Produce clear, detailed documentation of findings, solutions, setup requirements, and recommended next steps

Provide internal support and customer-facing responses after issues have been carefully investigated

Support proactive communication, engagement, and ongoing customer satisfaction efforts

Identify inefficiencies, errors, and operational risks, and recommend precise, practical solutions

Share feedback and insights that help optimize the customer experience and platform usage

Strong analytical skills, with proficiency in Excel and Google Sheets required

Proven ability to assess issues, solve problems effectively, and maintain high accuracy

Experience with technical support tools and workflows; JIRA experience is a plus

Demonstrated ability to drive customer satisfaction and provide excellent customer support

Strong written and verbal communication skills, especially when working across time zones

Exceptional attention to detail and the ability to spot inconsistencies and correct errors quickly

Self-starter who can work independently, ask smart questions, and follow through

Ability to adapt quickly in a casual but fast-paced environment

Familiarity with AI-powered platforms, SaaS tools, or startup environments is a plus

Experience in automotive or dealership operations is a strong advantage

Bachelor’s degree in Business, Operations Management, or a related field preferred