The Role

• You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently
• Handling inbound calls, payment calls, and general enquiries
• Processing new orders (telephone numbers, websites, broadband, etc.)
• Setting up call diverts and reinstating services
• Liaising with suppliers and keeping customers updated
• Spotting opportunities to enhance the customer experience
• Managing cancellations with care and accuracy

About You

• Previous customer service experience (essential)
• Friendly, professional telephone manner
• Strong IT skills (Microsoft Word, Excel, must be able to do basic formulas)
• Excellent attention to detail and ability to follow processes
• Calm and professional approach, even under pressure
• A self-starter who is always looking to improve

What’s in it for you

• 25 days’ holiday plus bank holidays
• Company pension scheme
• Free on-site parking
• Regular company events, team incentives and recognition
• Supportive team environment with clear career progression