Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. - Service Area – Houston, TX - Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM : - You will be servicing DX Equipment in the Houston, TX area. Customer Service Engineer Level based on prior experience. - You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. - You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. - You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. - Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. - You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. - Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. - Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums. - Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region. - Recommend improvements & changes to processes, work procedures and technical bulletins. Assists others in complying with the Quality System. - You have knowledge and experience performing service, preventative maintenance, and modifications on DX Equipment at customer sites with minimal supervision. - You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. - You have previous experience in testing, repairing and maintaining the desired capital Medical Imaging Equipment. - You have a strong background working with electronics and are proficient in the use of service tools and service test equipment. - You have proficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel, SharePoint, etc.) - Minimum Technical Degree or equivalent experience - Strong electronics background and computer skills required. - 8+ years of field service experience is desired. - Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. - Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools). - Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions. - Ability to work both individually and in an established team setting. - Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification. - Valid driver's license, ability to drive independently day and night, and good driving record required. - Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. Min $97,100 - Max $145,700 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Applicants and employees are protected under Federal law from discrimination. Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California residents have the right to receive additional notices about their personal information. To learn more, click here. “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. 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