Job Title: CRM & Sales Support Executive

Location:

Onsite

Role Overview:

We are looking for an organized and proactive CRM & Sales Support Executive to act as the engine of our sales process. In this role, you will be the guardian of our HubSpot database, ensuring every lead is accurate, up-to-date, and accounted for. You will also bridge the gap between data and sales by directly following up with leads to verify details, re-engage interest, and ensure a smooth customer journey.

Key Responsibilities

1. HubSpot CRM Management & Hygiene (The "Cleaner" Role)

• Data Integrity:

  Regularly audit the HubSpot database to correct formatting errors, update missing fields, and merge duplicate records.

• List Management:

  Segment lists for marketing and sales campaigns based on industry, location, or lead status.

2. Lead Follow-up & Sales Support (The "Connector" Role)

• Lead Verification:

  Call and email incoming leads to verify contact information and determine immediate interest.

• Follow-up Cadence:

  Execute follow-up sequences for cold or stalled leads to re-ignite conversations.

3. Reporting & Admin

• Create weekly reports on "Lead Health" (e.g., how many new leads, how many invalid contacts, conversion rates).
• Flag leads that have been neglected or haven't been touched in 30+ days.

Requirements

Key Performance Indicators (KPIs)

• Database Health:

  % of incomplete or duplicate records reduced per month.

• Response Time:

  Speed of initial follow-up on new leads.

• Re-engagement:

  Number of "dead" leads reactivated or qualified through your follow-up