Company:
Awako.ai
Location:
Bangalore, India
Shift:
North America (PST – Pacific Standard Time)
Experience:
1–2 Years in SaaS Product Support
About
Awako.ai
Awako.ai is a fast-growing logistics technology startup providing an AI-powered Transportation Management System (TMS). Our platform integrates ELD, Dash Cams, and Telematics into a unified dashboard, helping fleet owners and carriers optimize their operations. We are looking for a tech-savvy, night-owl support professional to join our Bangalore team and support our North American customer base.
The Role
As a Product Technical Support Engineer, you will be the primary bridge between our North American customers and our product team. You will handle technical inquiries during PST business hours, ensuring our users receive seamless, real-time assistance. This role requires a balance of technical curiosity and high-level empathy.
Key Responsibilities
- PST Support Coverage:
Provide dedicated support during North American business hours (Night shift in IST) via email, chat, and video calls.
Required Skills & Qualifications
•
Experience:
1–2 years of experience in a technical support or product support role within a
B2B SaaS
environment.
•
Tools:
Hands-on experience using
HubSpot
for ticket management and customer communication.
•
Tech Stack:
* Basic understanding of
APIs
and ability to use tools like
Postman
for testing.
Comfortable using browser developer tools (Network/Console tabs) for debugging web application issues.
•
Communication:
Exceptional verbal and written English communication skills. Since you will be supporting North American clients, a clear and professional communication style is a must.
•
Shift Flexibility:
Ability to work consistent night shifts to align with
Pacific Standard Time (PST)
.
•
Problem-Solving:
A logical approach to troubleshooting with the ability to prioritize urgent issues in a fast-paced environment.
Bonus Points If You Have:
- Experience in the
Logistics, Supply Chain, or Fleet Management
industry.
- Previous experience working in a dedicated North American/International support shift.
Why Join Us?
- Opportunity to be part of an AI-driven startup disrupting the logistics space.
- A flat-hierarchy culture where your contributions directly influence product updates.
- Competitive shift allowance and growth opportunities within the company.
