
Awako offers an AI-powered Transportation Management System that simplifies fleet operations for businesses. The platform combines dispatch, accounting, ELD integration, dash cams, and telematics…

Awako offers an AI-powered Transportation Management System that simplifies fleet operations for businesses. The platform combines dispatch, accounting, ELD integration, dash cams, and telematics…
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Company: Awako.ai
Location: Bangalore, India
Shift: North America (PST – Pacific Standard Time)
Experience: 1–2 Years in SaaS Product Support
About Awako.ai Awako.ai is a fast-growing logistics technology startup providing an AI-powered Transportation Management System (TMS). Our platform integrates ELD, Dash Cams, and Telematics into a unified dashboard, helping fleet owners and carriers optimize their operations. We are looking for a tech-savvy, night-owl support professional to join our Bangalore team and support our North American customer base.
The Role As a Product Technical Support Engineer, you will be the primary bridge between our North American customers and our product team. You will handle technical inquiries during PST business hours, ensuring our users receive seamless, real-time assistance. This role requires a balance of technical curiosity and high-level empathy.
Key Responsibilities
Required Skills & Qualifications • Experience: 1–2 years of experience in a technical support or product support role within a B2B SaaS environment.
• Tools: Hands-on experience using HubSpot for ticket management and customer communication.
• Tech Stack: * Basic understanding of APIs and ability to use tools like Postman for testing.
Comfortable using browser developer tools (Network/Console tabs) for debugging web application issues.
• Communication: Exceptional verbal and written English communication skills. Since you will be supporting North American clients, a clear and professional communication style is a must.
• Shift Flexibility: Ability to work consistent night shifts to align with Pacific Standard Time (PST) .
• Problem-Solving: A logical approach to troubleshooting with the ability to prioritize urgent issues in a fast-paced environment.
Bonus Points If You Have:
Why Join Us?