The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality experience and timely implementation. Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work.

A positive experience during the implementation process is critical to a customer’s long-term success and Weave is committed to finding the right people to make that happen.

• This position will be hybrid: M/T/W in office and Th/F are WFH
• Reports to: Onboarding Manager

What You Will Own

• Develop and manage relationships with customers throughout the implementation process.

What You Will Need To Accomplish The Job

What Will Make Us Love You

• Knowledge of basic computer networking and how an average home/office network is configured.
• Ability to have fun and interact with the team (during the appropriate times).
• Self-driven.
• Vision - ability to see beginning to end.
• Ability/Desire to build relationships (with co-workers and customers).

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.