Day-to-day you will:

• Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarder, ensuring they progress through each phase of the implementation successfully
• Function as the main contact for onboarding schedules, deliverables, and risk management
• Create and manage scalable implementation project plans for a portfolio of enterprise customers
• Lead technical discovery sessions with customers to align on functional technical requirements, operational design, and necessary deliverables for complex integrations
• Work closely with technical teams to facilitate integration testing across several functional test case scenarios and resolve technical integration issues throughout the testing phase.
• Lead User Acceptance Testing with end-users, ensuring successful testing and approval before the integration goes live
• Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects
• Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases
• Take full ownership of all pre-implementation tasks for your accounts and ensure a smooth go-live execution

We specifically want someone who has:

• Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment
• Knowledge/experience of the Freight Forwarding industry would be a plus
• Great people skills and at ease communicating with stakeholders from all levels of an organisation
• Sound business judgment and decision-making abilities
• Lead end-to-end technical implementations of Raft, owning onboarding, configuration, integration, testing, and go-live for enterprise customers
• Manage and execute integrations using APIs and EDI standards collaborating closely with customer technical teams
• Perform hands-on technical troubleshooting across integrations, data pipelines, and system configurations; analyze logs, payloads, and error responses to identify root causes
• Document integration architectures, data flows, and implementation outcomes to support long-term customer success and scalability
• The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes

Apply because you want to...

• Have the opportunity to work in a global market and compete with best in class companies who are on the front line of innovation
• Work in a modern Product-led company
• Get exposure to working with stakeholders on a global level across different industries
• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
• Work in a multicultural environment