Who you are

• You’re a customer-facing engineer who enjoys working on real-world systems and solving practical problems end to end. You’re comfortable switching between debugging production issues, writing code, and working directly with customers to unblock them
• You bring a strong technical foundation, paired with empathy for users and a bias toward building scalable solutions rather than one-off fixes
• Experience writing production-quality code, scripts, or internal tools
• Hands-on experience working with APIs, integrations, and data flows
• Strong debugging skills across multiple systems and layers
• Experience working directly with customers or users in a technical context
• Comfort owning problems end to end in an early-stage or fast-moving environment
• Experience integrating with CRMs or third-party SaaS tools (e.g. HubSpot, Salesforce)
• Exposure to customer onboarding, implementations, or POCs
• Experience building internal tooling, automation, or monitoring
• Interest in shaping product direction based on real customer usage
• Above all, you’re a builder with empathy, you care about solving the right problems, not just shipping code

What the job involves

• You’ll play a critical role in helping customers and prospects succeed with Glyphic. From early sales conversations through onboarding and long-term usage, by acting as a technical partner, problem solver, and advocate
• Sitting at the intersection of customers, product, and engineering, you’ll work hands-on with real customer environments and production systems. You’ll help unblock technical questions early in the sales process, ensure customers onboard smoothly, and turn real-world customer challenges into scalable product and platform improvements as Glyphic grows

Benefits

• 25 days of paid time off and flexible public holidays
• Healthcare benefits
• Professional development allowance (e.g. conference or course)