About Us
Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.
As the Customer Engineering Team Lead, you will build and manage a new team of technical experts responsible for ensuring the stability and reliability of our platform for our global clients. You will be the crucial link between our customer facing teams, our clients, and our core Engineering, Infrastructure, and InfoSec teams. Your mission is to lead by example, providing technical guidance to support new and existing customers. You will help pre-sales teams design implementation solutions and answer technical RFPs, while also solving complex technical problems for existing customers that our customer-facing teams cannot resolve. This role requires a hands-on leader who is comfortable in both technical and client-facing worlds—able to read code, understand complex systems, and explain those complexities easily to technical customers.
