
UptimeAI is a company that provides AI-driven operational excellence solutions for heavy manufacturing industries, focusing on optimizing maintenance, reliability, and process efficiency. Their product combines artificial intelligence with over 200 years of combined industry experience to deliver real-time predictions, root cause analysis, and prescriptive recommendations for plant operations. The AI system integrates with existing plant data systems and continuously learns from new data and user feedback to improve accuracy and reduce false alarms. UptimeAI's solution covers the full balance of plant, including over 120 equipment types and 500 failure modes, enabling comprehensive monitoring and diagnosis to prevent equipment failures, reduce maintenance costs, and increase productivity and efficiency. Their clients include major utilities, oil marketing companies, and chemical producers globally, demonstrating strong traction and market acceptance. The company operates on a SaaS business model, delivering rapid deployment and scalable AI solutions tailored for process industries.

UptimeAI is a company that provides AI-driven operational excellence solutions for heavy manufacturing industries, focusing on optimizing maintenance, reliability, and process efficiency. Their product combines artificial intelligence with over 200 years of combined industry experience to deliver real-time predictions, root cause analysis, and prescriptive recommendations for plant operations. The AI system integrates with existing plant data systems and continuously learns from new data and user feedback to improve accuracy and reduce false alarms. UptimeAI's solution covers the full balance of plant, including over 120 equipment types and 500 failure modes, enabling comprehensive monitoring and diagnosis to prevent equipment failures, reduce maintenance costs, and increase productivity and efficiency. Their clients include major utilities, oil marketing companies, and chemical producers globally, demonstrating strong traction and market acceptance. The company operates on a SaaS business model, delivering rapid deployment and scalable AI solutions tailored for process industries.
UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize
operational uptime and reduce downtime for industrial and enterprise clients. Our
innovative platform harnesses cutting-edge data science to deliver actionable insights,
ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial
Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to
explain interrelations across upstream/downstream equipment, adapt to changes, identify
problems, and give prescriptive diagnosis like a human expert would.
Location: India (Bangalore)
Function: Customer Success / Enablement
Role Type: Full-time
About the Role
UptimeAI is looking for a Customer Education Manager to own UptimeAI training and certification programs. You will ensure customers adopt UptimeAI successfully, achieve measurable outcomes, and gain the knowledge and confidence to maximize the platform’s value. You will also empower the Customer Success team to deliver these programs consistently across the globe.
What You’ll Do
Lead Customer Training & Certification Programs
Create Engaging Customer-Focused Content
Empower Customer Success
Measure Impact & Drive Continuous Improvement
Collaborate Across Teams
What You Bring