About Us We're Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.

• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to become the places where top talent wants to work - and the best clients want to work with.

Recognised as Scotland's fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we've consistently proven our ability to innovate and deliver real impact—and we're always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you're ready to join a fast-growing, high-impact company that's reimagining resource management, then let's talk.

About The Role Dayshape is a single product company, and the Product department interfaces with almost every other Dayshape team including Engineering, Sales, Marketing, Customer Success, Professional Services and Support. As a Customer Data Analyst you will work closely with these departments to help deliver the data and insights that Dayshape and our customers need to be successful.

This role will focus on understanding our customers behaviours, needs and outcomes, helping us to strengthen adoption, retention and value delivery. You will work closely with our existing Product Data Analyst, who focuses on product usage and feature performance. Together you will form a complementary partnership and will work as a team to support each other.

You will be deep diving into Dayshape's customers use of the Dayshape application and uncovering insights regarding their business performance to drive customer success and growth strategies. Sharing those insights via intuitive dashboards and reports will be a core part of your responsibilities.

What You'll Do

• Work alongside our Product Data Analyst and in partnership with our engineering colleagues to extend our Dayshape analytics solution
• Work with Product and Engineering team members to develop the mechanisms to obtain customer analytics.
• Partner with Dayshape customer facing teams, in particular Customer Success, and take the lead on creating, developing and maintaining customer-facing reports, dashboards and insights identifying trends, risks and opportunities that inform proactive engagement and intervention strategies and that enhance customer adoption, satisfaction and renewals.

About You

Bonus points if you have

• Experience working with complex enterprise software applications
• Knowledge of Microsoft Azure, SQL, Kusto, Python

What You'll Get

Working Details This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know.

We have a strong preference for someone in/around Edinburgh, though we're open to the possibility of this being a remote role with occasional travel to the office (as long as you're in the UK).

We're making the most of hybrid working, so you won't need to come into the office everyday (unless you want to!). We don't mandate required office time, but we find that most of the team enjoy working from home 2-3 days a week, and come into our office to connect with each other, make use of space, and for meetings.

Join the team! Equality of opportunity is more than just a responsibility: we believe it's a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.

This is your opportunity to really influence how we get things done, and how critical data insights can improve the Dayshape product, enhance customer experience and support key Dayshape business decisions. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set. Everyone here is growing personally as the company grows, so if that sounds like something you'd like to be part of, we'd love to see your application.

The deadline for applications is 9am Monday 9th February.

• Please note the successful candidate for this role will be subject to background checks due to working directly with customer data and will have an opportunity to declare anything to us beforehand*