Company Description

TecPoint Global Solutions Ltd. (TPGS) is a registered company in Nigeria with nearly 40 years of combined international experience across industries such as Telecommunications, ICT, Non-Banking Financial Services, Online Marketing Technologies, and Operations Management. Focused on delivering innovative and affordable solutions, TPGS integrates advanced technologies into everyday life to improve quality of life and uplift communities. With a commitment to customer success, TPGS has established itself as a trustworthy partner by transforming technology into practical solutions and connecting people globally. The company operates with core values of customer service, transparency, teamwork, and striving for excellence.

Role Description

This is a full-time, on-site role based in Lagos for a Customer Care Specialist. The role involves providing exceptional customer service and support, ensuring customer satisfaction, resolving customer inquiries promptly, and maintaining accurate records of interactions. The Customer Care Specialist will communicate effectively with customers to address their needs and ensure a quality experience while adhering to company policies and maintaining a positive attitude.

Qualifications

• Proven expertise in Customer Service, Customer Support, and Customer Satisfaction
• Strong Communication skills, with the ability to explain solutions clearly and effectively
• Analytical Skills to identify customer pain points and provide effective solutions
• Problem-solving skills, attention to detail, and the ability to work in a fast-paced environment
• A professional demeanor with a focus on delivering an excellent customer experience
• Proficiency in using customer support tools and technology is a plus
• Bachelor's degree in Business Administration, Communications, or a relevant field is preferred