Job ID
73968
Job Title
Custodian Manager
Regular/Temporary
Regular
Location
Central Campus
Open Date
01/29/2026
Job Type
Continuing
Close Date
02/09/2026
Employee Group
TMG
Favorite Job
Department
Custodial Services
Full/Part Time
Full-Time
Salary Grade/Band
Band J
Salary Range
$69652.00 - $104478.00 (annual)
Job Code
003242
Hiring Range
$69652.00 - $91331.00
Existing Vacancy
Yes - Backfilling as Existing
Target Number of Openings
1
Hours per Week
35
Posting Details
Schedule
Mondays to Fridays, 35 hours per week, Afternoons (2:00 to 10:30 p.m.)
Education Level
Secondary school diploma, Post-secondary education is an asset
Career Level
Minimum 10-years related experience in custodial services or comparable field
Job Description
DEPARTMENT, UNIT OR PROJECT DESCRIPTION
At McMaster University, our people are our most valuable asset. We strive to attract, develop, and retain talented faculty and staff, and to foster inclusive excellence which values the strengths, perspectives, and contributions of each individual. McMaster’s profile and stature have evolved to one of the Top 70 Universities in the World and we are recognized as Canada’s Most Research-Intensive University. McMaster is also recognized as one of the top employers in the Hamilton/Niagara region and has been recognized as one of Canada’s Top Diversity employers for the past 6 years.
The Facility Services department supports the academic mission of McMaster, its cutting-edge research, and world-class teaching and learning. Our team does this by developing innovative spaces to study, research, and work and by keeping our campus safe, clean, well-maintained, and beautiful. Our team of approximately 400 does this essential work both on our campus, which includes 55 buildings on 300 acres, also on our multiple off-site locations, which include 11 buildings.
JOB SUMMARY
Reporting to the Director of Custodial, Grounds, Logistics and Mail Services, the Custodian Manager is responsible for managing the daily operations of our Custodial Services team working the afternoon shift (Mondays to Fridays, 2:00 to 10:30 p.m.). The Manager will ensure that the team provides high quality service to our customers along with promoting the mission, vision and values of the Facility Service department and McMaster University.
Accountabilities
The position will manage the daily operations of the Custodial Services unit including but not limited to the following:
- Supervise and provide direction to a custodial services work unit by planning, prioritizing and monitoring work schedules; adjusting to operational and seasonal needs; measuring performance quality to standards through workplace audits and ensuring compliance to procedures and safety standards;
- Develop and maintain excellent work relationships with customers, meeting customer needs and providing quality service by communicating with customers to determine needs and expectations;
Planning
- Review existing processes and procedures and make adjustments as required;
- Recommend process enhancements in order to achieve higher work efficiencies in handling of customer requests;
- Act as a contact point for customer issues or complaints.
Team Supervised
- Approximately 20 Custodians and 6 Casual team members
QUALIFICATIONS
Education
- Post-secondary education an asset.
Experience
- Minimum 10-years related experience in the custodial services or comparable field
Knowledge/Skills
- Proficient in Microsoft Office Software;
- Significant related experience in the Custodial Services industry or comparable field. Primary responsibilities in a management or supervisory capacity including the ability to develop work schedules, ensure high quality service delivery, budget control and inventory management;
- Wide Breadth of knowledge of safety procedures and related legislation, applicable standards and custodial procedures, equipment and materials;
- The Custodial Manager will have solid knowledge of custodial best practices and operational knowledge of large scale custodial operations. Service experience as well as excellent knowledge of the University’s policies and procedures, Strong management and communication skills along with the ability to problem solve is required;
- Excellent interpersonal, communication and team building skills are required for this role;
Pay Transparency Statement
The posted hiring range represents McMaster's typical hiring range for this position. Actual starting salary will depend on factors such as relevant experience, qualifications, internal equity, and market conditions.
Individuals with extensive experience, deep specialized expertise, and/or those who can demonstrate exceptional past performance, as applicable, may be hired at a higher rate within the full range, in accordance with the University compensation policies.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679
to communicate accommodation needs.
AI Statement
McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.
