Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are seeking an enthusiastic and experienced Credit Manager to manage regional operations and processes execution of the Outsourced Service Provider (OSP) to maximize collections, credit given to customers and cash application activities. You will provide recommendations for policies and procedures to the Global & Regional Process Owners to enable revenue generation, minimize risk, drive best-in-class receivables management, and prompt conversion to cash.
You will be responsible for understanding the unique needs of LinkedIn business lines across the fast-changing and growing EMEA LATAM region. You will need to work closely with upstream and downstream process stakeholders to drive continuous improvement in our policies, processes, and enabling technologies. In addition to working with our OSP, this role will require collaboration with Finance Shared Services teams, Sales, Finance, Billing Support, Legal, Compliance, and other LinkedIn teams, as well as external customers to enhance revenue opportunity and deliver excellence in our credit and collections processes.
This role also includes active participation in some projects (regional or global).
Responsibilities:
Process Excellence
- Manages financial processing for credit & collections.
Process Improvement
- Identifies and implements opportunities to improve and automate processes (e.g., using AI).
- Ensures effective implementation and deployment of new processes and tools by leading execution of change strategies with the service delivery team and other stakeholders (i.e., testing and training).
Service Provider Management
- Serves as a point of escalation for service provider issues, conflicts, or questions and provides resolution.
- Drives operational excellence with service delivery team through regular reviews of operational metrics (including SLAs, KPIs, and business outcome indicators) and supports ongoing resource management.
- Reviews incidents with vendors, validates root cause analysis, provides feedback to service provider management, and makes recommendations to mitigate future issues.
Controls & Compliance
- Partners with compliance team to support risk assessment processes and review documentation.
Business Partnership
- Builds trusted relationships with cross-functional partners and senior leadership (e.g., Accounting, Payroll, Tax, Strategic Finance, Strategic Sourcing).
- Partners with internal teams to resolve inquiries and escalates issues as appropriate.
Culture & Values
- Works as part of a team that supports the culture and values of the organization, including people development and diversity, inclusion, and belonging.
- Provides actionable, concrete project-oriented feedback (after a meeting, end-of project review) to colleagues and/or partners.
- Seeks out new opportunities for career growth and skill development and shares with others.
Qualifications
Basic Qualifications
- 7 + years of experience in accounting, finance, or related field OR Bachelor's Degree in Accounting, Finance, Business, or related field AND minimum 4 years of experience in accounting, finance, or related field.
Preferred Qualifications
- 3+ years of experience managing an outsourced service provider.
- Experience in credit risk management and collections
- Proven experience of process improvement
- 2nd European language a plus
Suggested Skills
- Communication
- Cross-Team Collaboration
- Decision Making
- Stakeholder Management
- Vendor Management
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
