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About The Role A chat-first product, Cleo is right on the cutting edge of AI design, creating brand new technologies to capitalise on the remarkable recent advancements in this space.

As a Conversational Designer, you’ll be responsible for solving design challenges through words, concepts, systems, and terminology. At Cleo, this often means (but is not limited to) creating new chat experiences, helping train large language models on our uniquely irreverent tone of voice, and working alongside an incredible team to build one of the most powerful AI assistants for personal finance, with the unique personality to match.

This role sits within the Chat Pillar , working on the conversational side of our technology stack, specifically powering generative chat experiences. You’ll be responsible for implementing feature experiences within Chat and potentially other areas of the product into the generative environment, managing stakeholders, and working closely with ML engineers, data teams, product designers, and user researchers. The scope spans the full LLM product experience—from infrastructure to customer-facing features—while applying financial health principles to ensure a cohesive and impactful consumer product.

What We're Looking For

Attributes

• Strong mentorship and team collaboration skills—you actively share best practices and help junior members grow.
• The confidence to champion your work and persuade stakeholders on UX writing decisions while knowing when to compromise.
• Exceptional communication skills—you can clearly articulate problems and solutions and give/receive constructive feedback effectively.

Experience

• A degree in an area related to English, Linguistics, Communications, Psychology, Business, Tech, etc
• Ideally 1-2+ years in conversation design and working in cross-functional product squads to deliver user-centric products
• A passionate writer, with an interest in writing for user-centred products
• A desire to learn, this is a varied role working closely with data scientists and AI, so an interest in new technologies is really important, though training will be provided
• A collaborative approach to content — at least once a week we get together as a team to throw ideas out and try new approaches to writing and conversation design
• An ability to adapt to different writing styles, voices and mediums
• Strong proofreading and editing skills
• Content Expertise: You’re a Content Design expert with a portfolio that demonstrates a mastery of writing for digital experiences.
• Tone and Voice: You know the Cleo tone of voice so well, it’s second nature. You understand the nuances of US audiences and can adapt language to resonate effectively.
• Technical Know-How: You’re confident using design language and terminology
• Strategic Thinking: You align Content Design with company OKRs and proactively connect your decisions to Cleo’s broader strategic goals.
• Data-Driven: You use evidence, data, and research to inform your writing decisions.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

Other Benefits

• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

Welcoming Everyone

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

Download the Test Flight

App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice