We are looking for a Conversational AI & Agent Flow Specialist to help us transform AI systems from technical demos into polished, production-ready client solutions.

Role Overview

This role sits between:

• AI engineering
• product thinking
• user experience
• client requirements

You will help shape how AI assistants behave, respond, guide users, and solve real business problems.

The ideal candidate understands that building the AI system is only part of the challenge — the real value comes from designing reliable, intuitive, and high-quality AI experiences.

Responsibilities

• Design conversational flows and AI agent behaviors
• Create and improve prompts, instructions, and AI playbooks
• Define fallback logic and clarification flows
• Improve AI response quality, consistency, and trustworthiness
• Work closely with engineers to optimize RAG and retrieval behavior
• Create evaluation scenarios and test cases
• Identify hallucinations, edge cases, and weak responses
• Translate business/client requirements into AI interaction logic
• Help structure multilingual AI experiences (Greek & English)
• Improve conversational UX and assistant personality
• Participate in AI product ideation and prototyping
• Help prepare AI solutions for client delivery and production rollout

Requirements

• Experience working with AI tools, LLMs, or conversational AI systems
• Strong understanding of prompting and AI behavior design
• Ability to think structurally about conversations and user intent
• Excellent communication and problem-solving skills
• Strong attention to detail and edge cases
• Ability to evaluate AI outputs critically
• Comfortable collaborating with both technical and non-technical teams
• Fluent in Greek and English

Nice to Have

• Experience with OpenAI, Gemini, Claude, or similar LLM platforms
• Experience with RAG / AI search systems
• Familiarity with LangChain, LangGraph, or AI orchestration concepts
• Experience with chatbot/conversational UX design
• Product or UX background
• Technical understanding of APIs and AI workflows
• Experience testing AI systems and creating evaluation datasets

What We’re Looking For

We are not necessarily looking for a traditional software engineer or ML researcher.

We value people who:

• understand AI product thinking
• can design reliable AI experiences
• think deeply about user intent and edge cases
• can bridge the gap between business needs and AI behavior

What You’ll Work On

Examples of projects include:

• Enterprise AI assistants
• AI search & knowledge systems
• Customer support AI agents
• Internal AI copilots
• AI workflow automations
• Multilingual conversational experiences
• Industry-specific AI solutions

Why Join Us

• Work on cutting-edge AI applications with real-world impact
• Be part of a fast-growing AI-focused team
• Opportunity to shape how AI products are delivered to clients
• Flexible and innovation-driven environment
• Exposure to modern AI platforms and enterprise implementations