VivoAquatics helps commercial facilities maintain safe, compliant, and more sustainable water systems while reducing operating costs. It delivers a B2B SaaS and IoT platform (VivoPoint) combined with…
VivoAquatics helps commercial facilities maintain safe, compliant, and more sustainable water systems while reducing operating costs. It delivers a B2B SaaS and IoT platform (VivoPoint) combined with…
Commercial Aquatics Install + Repair Manager - Oahu, HI
On-SiteHonolulu, HI, US
On-Site • Honolulu, HI, US
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Description:
Official Title: Professional Services Manager - Oahu, HI
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES
The main role of the Professional Services Manager is to ensure client expectations are being met by closely managing both field technicians and channel partners. This role is responsible for performing service, repairs, and installations to fill any existing gaps in coverage. Additionally, the Professional Services Manager is to provide technical expertise, training, and support for existing and prospective clients. The daily role will be to manage, maintain, and grow sales and client relationships in the territory, alongside the Regional Account Manager, to create a more efficient and profitable territory. More duties may be applied as clients and VivoAquatics services and needs change. This role is based out of Oahu, HI, though travel to other islands will be necessary.
The ideal candidate resides in or around Honolulu, HI.
Key Responsibilities Include:
Requirements:
QUALIFICATIONS
SUPERVISORY RESPONSIBILITIES
This role is responsible for the management of Field Services Technicians, Service Technician Assistants, and channel/service partners.
EDUCATION and/or EXPERIENCE
2+ years of experience in the aquatics industry required
2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems required
2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices required
Currently or previously held CPO license preferred
Valid driver license that has been valid for at least the last 2 years
Must be over the age of 21
Ability to communicate effectively in English. Bilingual a plus!
Successfully pass a thorough background check, including a DMV/driving record check
BENEFITS & PERKS
Job Classification:
Regular, Full-Time
Salary, Exempt
Salary Range: $75k - $95k Annually; Depends on various factors such as experience, knowledge, skills, and abilities
Managing a territory of existing and new business; maintaining and growing sales and client relationships in territory
Performing onsite visits with existing clients on a regular basis as agreed in their contracts, and supporting their needs including service, training, and communication
Onsite meetings with new clients for sales, assessments, and solutions
Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not available
Complete onsite assessment and provide information and worksheet data as requested
Take photo documentation of job sites, projects, and work completions as requested
Provide material and labor cost estimates for repairs and installations as requested
Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
Record detailed notes on all service visits in NetSuite
Communicate visits, repairs, and follow up information to supervisors in a timely manner
Expected to respond to emergency situations ASAP
Safety and PPE Management: Must wear appropriate PPE at all times and ensure technicians are trained and are wearing appropriate PPE at all times; complete stand up safety meetings monthly
Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
Oversight and management of Hawaii’s company vehicles, condition, and maintenance: vehicles must be kept clean and organized at all times and have appropriate services completed as necessary
Responsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Budget includes monitoring clients’ chemical spending, materials, equipment, parts, and labor
Communicate with billing department regarding job and project completions and parts used in a timely manner
Must be able to gather parts and equipment from supply houses and other locations as needed
Attend meetings, trainings, and company gatherings as needed
Responsible for thorough knowledge of management company policies and property community policies
Report to Regional Account Manager on a regular basis to discuss client issues and resolutions
Additionally duties may be assigned based on changes in client needs and in company needs and services offered
Excellent interpersonal communication skills and have strong customer service skills
Must maintain the highest level of integrity and professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitude
Must possess high organizational skills, be detail oriented, and possess exceptional time management skills
Maintain a strong work ethic, be self-motivated, and have a high sense of responsibility
Ability to work independently with little or no supervision and with a sense of urgency
Strong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar.
Strong knowledge of commercial water chemistry and balancing water chemistry
Strong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devices
Exceptional knowledge of swimming pool regulations and codes
Ability to travel out-of-state and overnight when needed
Ability to work nights and weekends as needed
Experience and first hand knowledge of electrical and plumbing systems and use of power tools
