We are looking for our client, a global Leader in Information Technology services and Consulting , to hire a Collections Process Associate with French . This role will focus on meeting service levels, key measurement targets of the team, delivering a high-quality and cost-effective service, and overseeing the process and customer service decisions.

Objectives

Monitoring accounts and contacting clients to ask about their overdue payments, investigating and resolving unapplied payments, initiating refunds for overpayments, updating account status records and collection efforts, reporting on collections activity and accounts receivables status

What you would do & responsibilities

• Monitoring accounts and contacting clients to inquire about their overdue payments
• Investigating and resolving unapplied payments
• Initiating refunds for overpayments
• Updating account status records and collection efforts
• Reporting on collections activity and accounts receivables status

Qualification/Certification requirements

• High school diploma or equivalent
• Must be fluent in English and French (minimum B2 level)
• Customer service skills are a must
• Strong interpersonal and negotiation skills
• Team player attitude
• No previous experience required, making this an excellent opportunity for students or recent graduates

Please note that this position allows for 60% remote work, making it a great opportunity for those looking for flexibility in their work schedule.

There is no requirement for mobility or travel for this role.

What our client is offering

• Flexible working environment within a dynamic team;
• Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, gym discounts);
• Opportunity to work with Top Clients on large projects;
• Continuous learning and improvement activities;
• Dynamic, international working environment;
• Long term career development programs.

Equal Opportunity Employer

RSight ® is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.