Bot Consulting helps leading technology firms establish and scale high-performance Global Delivery Centers (GDCs) quickly and with reduced risk. They combine top talent with AI technology to optimize…
Bot Consulting helps leading technology firms establish and scale high-performance Global Delivery Centers (GDCs) quickly and with reduced risk. They combine top talent with AI technology to optimize…
We are seeking a motivated and customer-focused
CloudOps Engineer
to ensure the reliability, scalability, and performance of cloud-based systems running on AWS. This role is ideal for a hands-on cloud operations professional who thrives in a fast-paced environment and enjoys solving complex infrastructure, monitoring, and security challenges.
You will work closely with Leads, SREs, DevOps, and Security teams to ensure 24/7 operational excellence across AWS environments. You will help implement automated guardrails, drive observability and remediation, and continuously improve the reliability, security, and cost efficiency of cloud platforms.
Key Responsibilities
Deliver remote CloudOps services, including incident management, SOC operations, AWS support, configuration, maintenance, and disaster recovery.
Monitor performance, availability, and health of AWS environments using tools such as
CloudWatch, Datadog, and Opsgenie
.
Provide proactive guidance and implementation support for monitoring and observability solutions.
Act as the primary point of contact for AWS Technical Support cases, managing cases end-to-end.
Perform detailed security investigations for SOC-related alerts and execute initial remediation for known issues.
Assist customers with AWS configuration questions and system integrations.
Collaborate with internal DevOps teams to resolve issues involving third-party tools and platforms.
Maintain clear, timely, and consistent communication with customers and internal stakeholders throughout incident and alert lifecycles.
Deliver exceptional customer service with a strong focus on responsiveness and quality.
Participate in on-call rotations and lead
incident response
for production issues
Perform
root cause analysis (RCA)
and drive post-incident improvements
Partner with CloudOps teams to improve operational maturity and reliability practices
Collaborate with DevOps and Engineering teams to embed reliability into CI/CD pipelines
Contribute to
runbooks, reliability standards, and operational documentation
Support governance, compliance, and security requirements through automation
Required Qualification and Skills
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Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
2–5 years
of hands-on
experience operating and supporting AWS cloud environments.
Experience working as a
NOC, SOC, CloudOps, or Advanced Support Engineer
.
Strong knowledge of AWS services, including
EC2, S3, CloudWatch, Lambda, ECS, VPC, and EBS
.
Strong
experience in
Linux and Windows
environments in networking and security within production environments.
At least 1+ years
of experience with monitoring and observability tools such as
Datadog, Prometheus, Grafana, and CloudWatch
.
Strong troubleshooting and problem-solving skills with the ability to learn independently.
High attention to detail, strong follow-up skills, and the ability to prioritize competing support requests.
Customer-centric mindset with a passion for service excellence.
Willingness to participate in an
on-call rotation
.
Ability to adapt quickly to new AWS services and evolving cloud technologies.
Excellent written and verbal communication skills in
English
.
Certifications in
AWS, Datadog, or New Relic
are preferred.
Prior experience working in a fast-growing, high-volume support environment.
