We are seeking a highly organized and proactive Clinical Support Specialist to serve as the primary liaison between our company, our U.S. laboratory partner, and hepatology and gastroenterology clinics and clinical sites across the United States. The U.S laboratory partner performs specific laboratory testing on our behalf for our customers - clinical sites or clinics. This role is critical in ensuring smooth operational workflows, timely communication, accurate documentation, and effective coordination of clinical activities involving sample management, reporting, and customer support.
The ideal candidate has experience in coordination of clinical studies and/or clinical laboratory operations and is comfortable working across multiple time zones.
Key Responsibilities
- Serve as the main point of contact between our company, the U.S. laboratory partner, and clinical sites and clinics.
- Reconcile sample (e.g. tissue), requisition, and reporting information.
- Coordinate sample logistics and reporting timelines.
- Communicate with relevant personnel to ensure sample adequacy, and accuracy and completeness of sample information
- Track sample flow, testing progress, and report delivery.
- Maintain good documentation of communications including any change requests or information updates.
- Maintain clear and timely communication regarding sample status, test results, and operational updates.
- Ensure adherence to turnaround time (TAT) commitments.
- Escalate delays, discrepancies, or quality issues to appropriate parties.
- Coordinate communication across multiple time zones (Singapore ↔ U.S.Eastern/Central/Pacific)
Qualifications
- Bachelor’s degree in Life Sciences, Biomedical Science, or a related field.
- 2-3+ years of experience in coordination of clinical studies and/or clinical laboratory operations.
- Strong understanding of clinical workflows or diagnostic testing processes.
- Experience with sample logistics and lab testing processes, especially in a clinical lab or clinical trial setting.
- Excellent communication skills, working with laboratory staff, clinical trial site coordinators, pathology laboratories and HistoIndex’s clinical development team.
Preferred Experience (Nice to Have)
- Experience with liver disease, oncology, or diagnostics workflows.
- Familiarity with U.S. healthcare operations or clinical site coordination.
Work Settings
- Open to candidates based in the U.S. or Singapore.
- Remote-friendly role.
- Communication with relevant parties primarily by email and phone.
- Potential travel (optional / minimal) for site visits or meetings.
