About the company
Scopio Labs is a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. Our mission is to facilitate quicker, earlier detection and diagnosis of blood-related diseases, ultimately leading to improved patient outcomes. At Scopio Labs, every team member plays a crucial role in our life-saving mission.
About our technology
Scopio has developed a groundbreaking digital imaging platform utilizing innovative computational photography and clinical-grade AI. This platform automatically analyzes blood and bone marrow samples at the highest resolution available and delivers results within minutes.
About the role
Join our dynamic global customer success team as a Clinical Solution Consultant (CSC), and help us bring Scopio's innovative solutions to laboratory environments. As a vital member of a multidisciplinary team, you'll guide customers in implementing our applications from pre-sales through to go-live and beyond. You’ll help ensure a seamless integration process and that customers harness all the benefits of Scopio technology.
Scopio Labs offers competitive compensation and benefits, including health coverage for you and your dependents and 401K with a 4% company match.
Salary range - 100 K - 110 K/Year
What you’ll be doing
Implementation & Training
- Plan and execute implementation at customer sites
- Assist customers in meeting regulatory and validation requirements
- Develop and conduct training programs, including workshops and on-site sessions for users
- Manage the integration process to align with customer expectations and timelines
Technical Support & Troubleshooting
- Collaborate with the technical team to address troubleshooting issues related to Scopio products, ensuring effective communication and resolution
- Provide both pre- and post-sale technical support, serving as a resource for application-related inquiries
Customer Satisfaction & Feedback
- Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives
- Identify critical gaps and product issues, recommend actionable solutions, and bring the voice of customer into the backoffice teams
- Collect ROI data to measure progress and adoption at laboratories
Sales Support
- Support the sales team with application demos
- Participate in conferences
Requirements
Experience & Education
- Minimum of two years of experience in the medical device industry with pre-sales responsibilities at laboratories
- Medical Laboratory Scientist (ASCP) or Medical Laboratory Technologist (ASCP) certification required
- Previous experience in a hematology laboratory
- Bachelor’s degree in a relevant field or equivalent education and experience
Skills
- Strong interpersonal, persuasive, problem-solving, and communication skills
- Ability to be proactive and initiate actions to assist customers
- Ability to build sustainable relationships with internal and external stakeholders
- A collaborative team player with a strong commitment to customer success
- Willingness to travel up to 60%
- Must be authorized to work in the United States
