
Scopio Labs is revolutionizing cell morphology analysis through its fully digital platform and AI-powered applications. They offer solutions for hematology, including peripheral blood smear and bone marrow aspirate analysis, enabling complete cell visualization at 100x resolution. Their technology facilitates remote collaboration, accelerates diagnostic workflows, and improves patient outcomes by expediting access to life-saving treatments. Key products include the Scopio X100 and Scopio X100HT imaging platforms, alongside specialized applications for blood and bone marrow analysis.

Scopio Labs is revolutionizing cell morphology analysis through its fully digital platform and AI-powered applications. They offer solutions for hematology, including peripheral blood smear and bone marrow aspirate analysis, enabling complete cell visualization at 100x resolution. Their technology facilitates remote collaboration, accelerates diagnostic workflows, and improves patient outcomes by expediting access to life-saving treatments. Key products include the Scopio X100 and Scopio X100HT imaging platforms, alongside specialized applications for blood and bone marrow analysis.
About the company
Scopio Labs is a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. Our mission is to facilitate quicker, earlier detection and diagnosis of
blood-related diseases, ultimately leading to improved patient outcomes. At Scopio Labs, every team member plays a crucial role in our life-saving mission.
About our technology
Scopio has developed a groundbreaking digital imaging platform utilizing innovative computational photography and clinical-grade AI. This platform automatically analyzes blood and bone marrow samples at the highest resolution available and delivers results within minutes.
About the role
Join our dynamic customer success team as a Clinical Solution Consultant (CSC) and help us bring Scopio's innovative solutions to laboratory environments. As a vital member of a multidisciplinary team, you'll support our equipment and applications from pre-sales through to go-live and beyond, ensuring a seamless integration process.
Responsibilities:
Experience & Education
Implementation & Training
Plan and execute implementation of Scopio applications, integrating with middleware and supplies at customer sites
Assist customers in meeting regulatory and validation requirements
Develop and conduct training programs, including workshops and on-site sessions
Manage the integration process to align with customer expectations and timelines
Technical Support & Troubleshooting
Collaborate with the technical team to address troubleshooting issues related to Scopio products, ensuring effective communication and resolution
Provide both pre- and post-sale technical support, serving as a resource for application-related inquiries
Customer Satisfaction & Feedback
Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives
Gather and analyze data on customer usage and preferences to inform product development
Identify critical gaps and product issues, recommending actionable solutions
Collect ROI data to measure progress and adoption within laboratories
Sales Support
Participate in conferences and support the sales team with application demos
Travel up to 60%
Minimum of two years’ experience in laboratory science, preferably as an Applications Specialist or Medical Technician
Bachelor’s degree (BSc Hons) in Biomedical Science or a related field
IBMS Registration Portfolio completed and possession of the IBMS Certificate of Competence, and/or registration with the Health and Care Professions Council (HCPC)
Previous experience in a hematology laboratory — required
Familiarity with the hematology market — an advantage
Skills
Strong interpersonal, persuasive, problem-solving, and communication skills
Basic analytical capabilities and proficiency in Microsoft Excel for data management
Ability to build sustainable relationships with internal and external stakeholders
A collaborative team player with a strong customer success
Mindset