What you will do

• Own end-to-end onboarding and delivery for hospitals and clinical practices

• Act as the internal driver of clinical projects by pushing priorities, timelines, and decisions across product, data, and medical teams

• Take ownership when projects stall and ensure execution despite competing internal priorities

• Coordinate internal stakeholders to meet clinical partner expectations

• Manage project timelines, milestones, risks, and dependencies and escalate early when delivery is at risk

• Lead go-live, training, and rollout in real clinical environments

• Serve as the primary operational contact for clinical customers after go-live

• Ensure activation, engagement, and continued usage in day-to-day clinical workflows (e.g. tumor boards)

• Identify adoption blockers and drive their resolution with internal teams

• Collect structured feedback from clinicians and translate it into actionable input for product and operations

• Track and report key customer success metrics such as activation, usage, and retention

• Regular on-site visits to partner hospitals/practices (Germany/occasionally EU); travel could be a significant part of your work time, depending on rollout phase.

Qualifikation

• Strong ownership mindset with the ability to push execution internally

• High empathy for clinical users and understanding of hospital and practice realities

• Structured, reliable, and hands-on working style

• Confident communicator who can align technical and non-technical stakeholders

• Comfortable operating in a fast-moving startup environment

Required experience

• 3+ years experience in clinical operations, healthcare project management, customer success, or similar roles

• Hands-on experience working with hospitals or clinical practices

• Proven ability to drive cross-functional execution and deliver against deadlines

• Experience managing multiple stakeholders and parallel projects

• Fluency in German and English

Good to have

• Experience in digital health or clinical software

• Exposure to oncology workflows or tumor boards

• Experience working in early-stage startups or scale-ups

Why us?

• Real-world impact in oncology: You help bring AI into everyday clinical practice by enabling successful rollouts, training, and sustained adoption where accuracy and trust matter

• High ownership across delivery and adoption: You shape how we onboard, support, and scale clinical customers end-to-end – from first kickoff to long-term usage in tumor boards and daily routines

• Cross-functional influence: You work at the center of product, data, medical, and customer teams and translate clinical realities into execution and product improvements

• Fast learning curve in a small, highly technical team: Direct access to decision-makers, fast iteration, and measurable outcomes in real hospitals and practices

• Berlin office with hybrid flexibility (up to 3 days/week remote)