**Travel required throughout New York State from Albany to Buffalo)
Position Overview
CDx Diagnostics is seeking a Clinical Account Executive (CAE) to promote and support WATS3D, a cutting-edge diagnostic platform for early detection of esophageal precancer. The CAE will drive clinical adoption and operational success across a defined territory, supporting gastroenterology practices of all sizes.
This field-based role combines clinical training, customer support, and sales execution to ensure proper implementation and sustained use of WATS3D. The CAE acts as a key relationship-builder, educator, and problem solver, directly impacting both customer satisfaction and revenue growth.
Key Responsibilities
1. Clinical Implementation & Workflow Integration
- Deliver clinical education and hands-on training for physicians, nurses, and staff.
- Ensure WATS3D is embedded within the patient care journey, from referral to post-procedure follow-up.
- Address billing, reimbursement, and workflow logistics to minimize friction.
- Provide in-office support to troubleshoot adoption and usage issues.
- Serve as a clinical expert and trusted point of contact across accounts.
2. Territory Support & Sales Execution
- Partner with RSM to execute tailored territory growth plans.
- Support onboarding and ramp-up of new GI practices.
- Conduct long-cycle sales planning, stakeholder mapping, and volume forecasting.
- Identify and engage decision-makers, handle objections, and promote adoption.
3. Customer Relationship Management
- Build and maintain strong relationships with providers and staff.
- Proactively manage client retention and utilization efforts.
- Collect field insights and share with internal teams to shape strategy.
4. Operational & Administrative Duties
- Maintain accurate records in CRM and other IT systems.
- Monitor specimen flow and adherence to collection/billing protocols.
- Prepare reports, participate in internal initiatives, and attend trade shows.
Key Competencies
- Strong clinical communication and training delivery
- Proven account management and relationship-building skills
- Solid understanding of reimbursement and workflow integration
- Ability to prioritize and plan within a territory-based structure
- High , responsiveness, and execution focus
Why Join CDx Diagnostics?
- Make a real difference in early cancer detection
- Empower GI practices with innovative diagnostics
- Be part of a mission-driven, growing organization
- Contribute to commercial success while improving patient outcomes
Additional Notes
- This is not a comprehensive task list; duties may evolve.
- CDx Diagnostics is an equal opportunity employer.
- We participate in E-Verify.
