Who’s Mia? Mia is the fastest and most humanlike customer service agent for dealerships. We started by rescuing inbound phone calls: Mia speaks like a human, answers the phone 24/7/365, and automates appointments so stores never miss a phone lead again. Mia is now rapidly expanding her communication abilities with additions like texting and outbound campaigns.

In the midterm, Mia will automate inbound & outbound consumer traffic across all digital channels as the modern communications engine for dealers. In the long term, Mia will be the general operating system driving broader dealer workflows—marking a shift from automating communications to automating the dealership itself.

Dealers will evolve to a fundamentally new operating model with consolidated, high-impact software that uplifts the workforce and drives unprecedented efficiencies. Consumers will receive an enjoyable car-buying and servicing experience that matches modern expectations and inspires dealer loyalty.

Who You Are You combine strong technical skills with exceptional bedside manner. You communicate clearly, create structure in ambiguity, and build trust with dealerships while solving complex technical issues with confidence and empathy.

What You Will Do

• Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
• Develop deep product knowledge and act as the expert on system behavior and workflows.
• Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
• Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
• Communicate clearly with technical and non-technical users, translating complex concepts simply.
• Support feature launches, pilots, and customer feedback loops that inform product direction.
• Deliver training, documentation, and business reviews that drive customer adoption and ROI.
• Identify risks and proactively resolve friction points to ensure long-term success.

What We’re Looking For

• 3–7 years in customer success, solutions engineering, or technical account management.
• Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
• Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
• Excellent communicator with outstanding bedside manner and client-facing confidence.
• Organized, process-driven, and effective in fast-moving startup environments.
• Experience with dealership operations or automotive systems is a plus.

Nice to haves

• Familiarity with conversational AI, LLMs, or automation technologies.
• Strong understanding of dealership workflows across sales and service.
• Prior experience supporting AI or automation-driven products.

Why Mia

• Equity participation through stock options.
• Fully paid health, vision & dental insurance for employees.
• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
• Free lunches, paid parking, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.