• Act as the primary point of contact for assigned clients
• Build strong, trusted relationships through regular engagement and communication
• Understand client needs and ensure expectations are managed effectively
• Address client queries, concerns, and escalations in a timely and professional manner
• Drive client satisfaction, retention, and long-term partnerships

Account Management

• Manage day-to-day account activities and ensure contractual deliverables are met
• Coordinate onboarding of new clients and services
• Track account performance, milestones, and service levels
• Identify opportunities for account growth, upselling, or cross-selling
• Maintain accurate client records and reporting

Project & Delivery Coordination

• Support planning and coordination of client projects across internal teams
• Track project progress, timelines, and deliverables
• Facilitate communication between clients, consultants, and delivery teams
• Assist with project documentation, status updates, and reporting
• Ensure projects remain aligned with scope, timelines, and client expectations

Key Skills & Experience

• Experience in client relationship management, account management, or customer success
• Exposure to project coordination or project management environments
• Strong communication skills (written and verbal)
• Ability to manage multiple clients and priorities simultaneously
• Strong organisational and problem-solving skills
• Comfortable working independently in a remote environment
• Proficient in CRM systems, project tracking tools, and MS Office / Google Workspace

Key Competencies

• Client-focused and service-oriented mindset
• Strong relationship-building and stakeholder management skills
• Attention to detail and follow-through
• Proactive and solutions-driven approach
• Ability to work collaboratively across distributed teams
• Adaptable and comfortable in a fast-paced environment