Company Overview
Inbenta is a global AI technology company specializing in enterprise‑grade Conversational AI for Customer Experience. Our knowledge‑first AI platform helps organizations unify fragmented data into a single, trusted AI knowledge layer to automate interactions, orchestrate workflows, and deliver accurate, secure, and compliant customer experiences at scale.

With over two decades of innovation, Inbenta combines Conversational AI, Generative AI, and proprietary semantic technology to deliver high‑accuracy, auditable, and multilingual solutions across chat, search, knowledge management, AI agents, and digital assistants. Trusted by 1,000+ organizations worldwide, Inbenta enables businesses across industries such as Banking, Insurance, Automotive, Retail, and Transportation to reduce operational costs, improve self‑service, and prove measurable AI impact.

Role Summary
As a Client Success Manager, you will own and grow a portfolio of enterprise and mid‑market customers across Europe. You will act as a trusted advisor, accountable for customer success, retention, renewals, and expansion revenue, ensuring customers realize measurable business value from Inbenta’s solutions. This role combines strategic account ownership with a strong commercial mindset. 

Key Responsibilities

Required Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Minimum 5 years of experience in a SaaS or technology‑driven customer‑facing role (Client Success, Account Management, or similar) with commercial responsibility.
• Proven experience managing renewals and driving account expansion in a B2B environment.
• Experience working with enterprise or mid‑market customers.
• Familiarity with AI‑driven technologies (AI, ML, NLP, APIs, SDKs) is strongly preferred.
• Languages:

Soft Skills & Competencies

• Strong customer‑centric and consultative mindset.
• Excellent communication skills in multicultural, multilingual environments.
• Ability to influence and manage senior stakeholders.
• Commercially driven, comfortable owning revenue‑related outcomes.
• Strong analytical and problem‑solving skills.
• Highly collaborative across distributed, cross‑functional teams.
• Proactive, structured, and able to manage competing priorities.
• Adaptable and comfortable in a fast‑paced, international environment.

Tools & Systems Experience

• Salesforce or similar CRM platforms.
• Account management and prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo).
• MS applications, Teams, etc.

What We Offer

• Competitive base salary plus commissions.
• Permanent contract
• Hybrid work model with the opportunity to work remotely
• Opportunity to work with international customers and teams.
• A collaborative, inclusive, and fast‑growing global environment.

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