This is a high-autonomy role where communication and judgment matter as much as process.

What you’ll be responsible for

Client partnership & delivery ownership

• Become an internal-and-external authority of project fulfilment: own and intimately understand our client projects, managing a 360° scope of client mandated projects.
• Work side-by-side with Account Managers on key accounts: join client calls and provide fulfilment input where needed, build trust, and deepen relationships.
• Convert client needs into clear project briefs and execution plans (scope, timelines, expert profile, risks, success criteria).
• Own project setup end-to-end: kick-offs, internal handovers, documentation, and execution workflows.
• Maintain and continuously improve delivery quality (expert fit, responsiveness, communication clarity, outcomes).
• Proactively identify issues (timeline risk, brief misalignment, expert quality) and resolve them quickly and calmly.

Expert recruitment

• Build and maintain strong relationships with experts: create a community feel, keep them engaged, and ensure repeat participation.
• Support expert recruitment: define ideal profiles, guide sourcing strategies, review candidates, and help conduct vetting.
• Improve our vetting standards and matching logic, raising quality without slowing speed.
• Own the full expert recruitment cycle, from identification, vetting (via phone/email), on-boarding and project fulfillment as well as ad-hoc tasks such as running trial projects to ensure all commercial projects are met within deadlines
• Create and maintain expert-facing materials and “ways of working” that make it easy for experts to collaborate with us.
• Provide strategic direction on proactive expert recruitment/ expert community building, in line with diverse client needs and company goals.

Team coordination & execution

• Work closely with Recruitment Assistants: set priorities, create briefs, provide feedback, and ensure consistency.
• Bring structure to the delivery engine: templates, checklists, best practices, and continuous improvement.
• Act as the “glue” across sales, delivery, and recruitment, ensuring information doesn’t drop and clients feel taken care of.

What we’re looking for

Must-haves

• Exceptional communication (written + verbal): concise, structured, warm, and reliable.
• High EQ and strong stakeholder management: you can read a room, manage expectations, and handle pressure.
• Ownership mindset: you don’t wait to be told, if it’s broken, you fix it.
• Ability to work across commercial + operational worlds without dropping details.
• Strong judgment and quality bar: you can tell what “good” looks like and raise the standard.
• An AI-first mindset

Experience that fits well (not all required)

• Project delivery, client services, customer success, or account operations in a fast-moving environment.
• Recruiting, talent sourcing, community building, or expert/vendor management.
• Consulting-style problem solving: scoping, translating messy needs into crisp plans, and executing.

Nice-to-haves

• Experience in search: expert networks, research/insights firms, or B2B marketplace-style businesses.
• Life-science background
• Comfort with systems/processes (Hubspot, Coda)
• Multilingual abilities

Working style / culture fit

This role is for someone who thrives in:

• High autonomy with high accountability
• Constant prioritization and fast context switching
• Building structure where structure doesn’t yet exist
• “No ego” collaboration with a strong service mindset

What we offer

• Competitive compensation (base + performance component)
• High-impact role with direct influence on how the company scales
• Rapid growth opportunities as we formalize Delivery/Operations
• Flexible working setup
• An incredibly fun office environment