BackOps AI

BackOps AI is an AI logistics companion that automates operational tasks for supply chain and logistics companies. It acts as an AI-powered ops team, handling tasks, resolving customer issues, and suggesting process improvements. The platform connects to over 100 WMS platforms, communication channels, and portals to ingest data. Users configure the system by feeding it their Standard Operating Procedures (SOPs) in various formats (PDFs, text, MP3s). BackOps AI then automates routine tasks, escalates complex issues to humans, and resolves end-to-end issues by following SOPs. It can handle order entry, claims handling, order status inquiries, reshipment requests, quote requests, and invoice requests. The company emphasizes its "human in the loop" approach, allowing for team oversight and approvals. BackOps AI is built by a team with experience from major tech companies like Amazon, Apple, and Meta, focusing on solving complex logistics problems and edge cases. Their business model is primarily SaaS, offering automation that integrates with existing tech stacks.

AIAutomationCustomer ServiceLogisticsOperationsSOPsSupply ChainWMSbackops.ai

BackOps AI

AIAutomationCustomer ServiceLogisticsOperationsSOPsSupply ChainWMSbackops.ai

HQSan Francisco, US

Team Size15

Open Jobs11

Total Funding$10M

Latest Fundraise8 months ago

TL;DR

What they do: AI-native operations platform that automates end-to-end logistics and supply-chain workflows

Founders: Sean McCarthy (Co‑Founder & CEO) and Henry Ou (Co‑Founder & CTO)

HQ: San Francisco, California

Funding: $2M pre-seed (Oct 16, 2024); Seed round announced Jun 24, 2025

Tech / integrations: Integrates with ERPs, WMS platforms, vendor portals and common communication channels

Company Overview

Problem Domain

Logistics and supply-chain operations automation

Founded

2024

Industry

IT System Custom Software Development

Tech Stack

Next.js

Amazon (AWS)

Cloudflare

DNSSEC

IPv6

Funding Track Record

Pre-seed- 2024-10-16

$2,000,000

Announcement posted by company

Seed- 2025-06-24

Investors listed include Construct Capital, Gradient, and 10VC

Investor Signal

“Backed by AI‑focused and early‑stage investors (Gradient Ventures, 10VC, Construct Capital)”

Founders

What we do

TL;DR

Company Overview

Funding Track Record

Founders

What we do

BackOps AI

AIAutomationCustomer ServiceLogisticsOperationsSOPsSupply ChainWMSbackops.ai

BackOps AI

AIAutomationCustomer ServiceLogisticsOperationsSOPsSupply ChainWMSbackops.ai

HQSan Francisco, US

Team Size15

Open Jobs11

Total Funding$10M

Latest Fundraise8 months ago

TL;DR

What they do: AI-native operations platform that automates end-to-end logistics and supply-chain workflows

Founders: Sean McCarthy (Co‑Founder & CEO) and Henry Ou (Co‑Founder & CTO)

HQ: San Francisco, California

Funding: $2M pre-seed (Oct 16, 2024); Seed round announced Jun 24, 2025

Tech / integrations: Integrates with ERPs, WMS platforms, vendor portals and common communication channels

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Company Overview

Problem Domain

Logistics and supply-chain operations automation

Founded

2024

Industry

IT System Custom Software Development

Tech Stack

Next.js

Amazon (AWS)

Cloudflare

DNSSEC

IPv6

Funding Track Record

Pre-seed- 2024-10-16

$2,000,000

Announcement posted by company

Seed- 2025-06-24

Investors listed include Construct Capital, Gradient, and 10VC

Investor Signal

“Backed by AI‑focused and early‑stage investors (Gradient Ventures, 10VC, Construct Capital)”

Founders

What we do

Related Companies

Company	HQ	Industry	Total Funding
DeepHow	🇺🇸US	Administrative ServicesData and AnalyticsDeepTechEducationHR and RecruitingInformation TechnologyManufacturingSoftware	$9M
Mavarick	🇬🇧London, GB	Data and AnalyticsDeepTechInformation TechnologyManufacturingSoftwareSustainabilityTransportation	$1M
KONUX	🇩🇪Munich, DE	Data and AnalyticsDeepTechInformation Technology	$131M
Boam AI	🇺🇸US	Data and AnalyticsDeepTechFoodInformation TechnologySoftware	-
Artificialy	🇨🇭Lugano, CH	Data and AnalyticsDeepTechInformation TechnologySoftware	$2M

Join the Team

Chief of Staff

On-SiteSan Francisco, CA, US

On-Site • San Francisco, CA, US

About BackOps

BackOps is an AI-native operations platform built for the supply chain and logistics industry. We work with enterprise customers to automate complex, exception-heavy workflows across operations, customer service, finance, and logistics. The company is entering a period of rapid expansion, with significant customer growth and major milestones that will be announced soon. This role is an opportunity to join the leadership team at a pivotal moment and help shape how the company scales.

About the Role

We are looking for a Chief of Staff to the CEO to act as a strategic partner and execution leader across the business. This role sits at the center of strategy, operations, and communication, helping translate company priorities into clear plans and ensuring strong execution as we scale quickly.

This is a highly visible role for someone who thrives in ambiguity, enjoys working across functions, and can move seamlessly between strategic thinking and hands-on execution.

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

Product Designer

ContractSan Francisco, US

Contract • San Francisco, US

Data Scientist

Full-timeAmsterdam, NL

Full-time • Amsterdam, NL

Mobile Developer

InternshipAmsterdam, NL

Internship • Amsterdam, NL

Product Designer

InternshipCambridge, GB

Internship • Cambridge, GB

Product Designer

ContractJerusalem

Contract • Jerusalem

Backend Developer

Part-timeBerlin, DE

Part-time • Berlin, DE

What You Will Do

• Partner directly with the CEO on company-wide priorities, strategic initiatives, and long-term planning

• Prepare materials for board meetings, investors, and key stakeholders

• Act as a thought partner on complex decisions and tradeoffs

• Drive cross-functional initiatives spanning Product, Engineering, Sales, Finance, and Operations

• Track progress against company goals and ensure accountability across leadership

• Identify execution gaps, risks, and bottlenecks and proactively propose solutions

• Translate strategy into clear execution plans and internal communications

• Run leadership meetings, operating cadences, and offsites

• Ensure strong information flow between the CEO, leadership team, and broader organization

• Lead special projects such as fundraising support, go-to-market initiatives, partnerships, product launches, and internal process improvements

• Step in as an operator wherever the business needs leverage most

What We Are Looking For

• 3-5 plus years of experience in roles such as Chief of Staff, Strategy and Operations, Management Consulting, Corporate Strategy, Investment Banking, or senior operational roles at high-growth companies

• Proven ability to work directly with senior executives and influence without authority

• Strong strategic thinking paired with high-quality execution

• Excellent written and verbal communication skills

• Highly organized, detail-oriented, and comfortable managing multiple priorities

• High integrity, sound judgment, and discretion with confidential information

• Comfort operating in fast-moving and ambiguous environments

• Experience at a high-growth startup or scaling technology company

• Exposure to fundraising, board interactions, or investor relations

• Background in enterprise software, AI, or SaaS

• Direct partnership with the CEO on the most important initiatives in the company

• Broad exposure across the business with meaningful ownership

• Opportunity to shape how BackOps operates as it scales

• Competitive compensation and meaningful equity upside