About the Role

We are seeking a hands on Chief Information Security Officer (CISO) and Head of IT to own the security and internal technology of all Orca assets, including Orca’s global SaaS platform, corporate IT, data, identities, and cloud infrastructure. This role carries end-to-end responsibility for protecting an industry-leading B2B product, operating secure and reliable IT at global scale, and ensuring compliance in a multi-region organization. The role combines deep hands-on involvement with a clear understanding of the broader business impact of security and IT decisions.

What You’ll Do

• Serve as the trusted technical advisor for Orca’s most strategic customers.
• Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
• Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
• Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies.
• Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
• Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
• Present platform value and innovation in executive-level business reviews.
• Collaborate with Sales on renewals, expansions, and long-term strategic growth.
• Provide insights and feedback to influence Orca’s product roadmap and customer experience.

What You Bring

• 8+ years of experience across information security and IT.
• Proven ability to operate hands-on, alongside a strategic, company-wide perspective.
• Experience securing and operating global SaaS environments; B2B experience is a strong advantage.
• Strong background in compliance and audit ownership (SOC 2, FedRAMP, ISO 27001).
• Excellent interpersonal and communication skills, with the ability to build trusted working relationships across engineering and senior management.
• Experience working with globally distributed teams and stakeholders.