About us

Kloutit is a fintech company that helps businesses fight chargebacks (payment disputes initiated by customers through their banks) with a unique and innovative technological solution that is gaining traction across multiple industries worldwide.

We are looking for a Chargeback Analyst to join our team and help our clients defend against chargebacks effectively using Kloutit’s software. This role is crucial in ensuring our clients maximize their recovery rates while also identifying opportunities for product enhancements and optimizations that will take our platform to the next level.

If you have strong analytical skills, a keen eye for detail, and a passion for fintech and fraud prevention, we’d love to hear from you! 🚀

🎯 Responsibilities

• Analyze and manage chargeback cases to maximize win rates for our clients.
• Prepare and submit compelling chargeback dispute responses based on data and evidence.
• Monitor and interpret chargeback trends to provide actionable insights.
• Collaborate with the product team to suggest improvements and optimizations based on chargeback data and client feedback.
• Stay up to date with industry regulations, chargeback rules, and best practices.
• Assist in training and educating clients on chargeback prevention and defense strategies.

🛠️ Requirements

• Previous experience in chargeback management, fraud prevention, or a similar role in fintech, e-commerce, or payments.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to work with large volumes of data.
• Fluency in Spanish. Fluency in English is highly valued.
• Strong written and verbal communication skills.
• Ability to work independently in a fast-paced, evolving environment.

💡 We highly value

• Experience working with chargeback management platforms and payment processors.
• Knowledge of fraud detection tools and industry best practices.
• Familiarity with Visa/Mastercard chargeback rules and dispute processes.
• Background in risk, compliance, or finance departments.
• Proficiency in BI tools and data analysis platforms.

🚀 What we offer

• Permanent contract
• Full-time and flexible schedule.
• Possibility to work from home or in our nice office located in Sant Cugat del Vallès.
• Professional growth plan.
• Base salary + performance-based variable compensation.
• A motivated and growing team.