Job ID
74828
Job Title
Campus Tour Coordinator and Liaison Assistant (Faculty of Engineering, Recruitment)
Regular/Temporary
Temporary
Location
Central Campus
Open Date
03/30/2026
Job Type
Continuing
Close Date
04/12/2026
Employee Group
Unifor Unit 1, Staff
Favorite Job
Department
Outreach
Full/Part Time
Full-Time
Salary Grade/Band
Grade 7
Salary Range
$25.70 - $39.89 (hourly)
Job Code
JD0135
Existing Vacancy
Yes - Backfilling as Existing
Target Number of Openings
1
Hours per Week
35
Posting Details
Schedule
Monday – Friday, 8:30am – 4:30pm
Education Level
Bachelor's degree in a related field.
Career Level
Requires 3 years of relevant experience, including one year of supervisory experience.
Location
McMaster Main Campus, Hamilton
Anticipated Start Date
May 25, 2026
Job Description
Campus Tour Coordinator and Liaison Assistant
(Faculty of Engineering, Recruitment)
(JD0135)
Engineering a Brighter Future
https://www.eng.mcmaster.ca/about-us/strategic-plan/
Unit/Project Description
Ranked among the top engineering schools in Canada and worldwide, the Faculty of Engineering is on a mission to empower agile and globally conscious leaders in engineering who collaborate to create a brighter future. The Faculty is at the forefront of transforming engineering education, transitioning from traditional lecture methods to a project-based, hands-on learning approach. Our graduates emerge as resilient professionals, armed with invaluable skills and experiences from Ontario's second-largest co-op program, unparalleled research opportunities—the most extensive offered by any Canadian engineering program—and a multitude of clubs, teams, and projects.
Our community, comprising 265 dedicated staff, 220 esteemed faculty members, 7,600 undergraduate students, and 1,300 graduate students, is drawn to the Faculty of Engineering for its vision of being leaders in advancing engineering for global change. Our commitment is steadfast to cultivating a respectful atmosphere where everyone feels they belong, student success is central to all we do, and we are meaningfully reshaping an engineering field into one that reflects a diverse and inclusive society.
Reporting to the Manager, Student Recruitment, the Campus Tour Coordinator & Liaison Assistant (Recruitment) plays a vital role in shaping the first impression of McMaster Engineering for prospective students and their families. This position is essential in delivering personalized campus experiences that reflect the diversity and depth of our programs. This role is responsible for leading all aspects of the Engineering tour program – including the recruitment, training, and supervision of student tour guides – and acts as the first point of contact for visits. A primary responsibility also includes managing our two main inquiry inboxes, ensuring timely, accurate, and helpful responses to prospective students and their supporters. From coordinating tour operations, to updating communications and maintaining inventory, this position ensures high-quality, accurate, and engaging touchpoints for all visitors.
If you’re passionate about student experience, logistics, and impactful storytelling, this role offers a unique opportunity to help future engineers find their place at McMaster!
Job Summary
Responsible for coordinating, implementing, and managing the daily operations of the regular campus tour program ensuring professional customer service and delivery of information to visitors. Liaises with internal and external departments to ensure compliance and effective delivery of services.
Purpose & Key Functions
Supervision
- Ongoing responsibility for hiring and supervising 10 or more casual employees at any one time.
Qualifications
- Bachelor's degree in a related field of study.
- Requires 3 years of relevant experience, including one year of supervisory experience.
Assets
- Familiarity with MacEng programs, services, and student experience is an asset.
- Experience working in a post-secondary environment is considered a strong asset.
Additional Information
The role of Campus Tour Coordinator & Liaison Assistant (Recruitment) offers a unique opportunity to make a direct impact on the first impression prospective students and their families have of McMaster Engineering. As the front-line lead for all tours and inquiry management, the successful candidate plays a key role in delivering welcoming, organized, and engaging visitor experiences. A strong sense of organization, an eye for detail, and a passion for helping students find their place at MacEng are key to thriving in this role.
Working closely with a high-energy, collaborative recruitment team this role involves managing a team of 10+ Student Tour Guides, and a broader team of volunteer Ambassadors. They also act as a central point of contact for tour operations, visit logistics (including for school group tours), and inquiry management. You will also be a key user of platforms like The Ambassador Platform (TAP), Microsoft Dynamics CRM, and WordPress.
In addition to leading our tour program, you will also contribute to the success of major recruitment events such as Fall Preview Days, March Break and May @ Mac tours.
The successful candidate must have / demonstrate:
- Strong public speaking and presentation skills, especially in student recruitment or promotional contexts
- Strong communication (verbal and written) and interpersonal skills
- Ability to work independently and in a fast-paced team environment
- Ability to prioritize and use discretion to meet tight and competing timelines
- Strong problem solving and analytical skills
- High attention to detail while producing thorough and accurate work
- Flexibility and adaptability to changing priorities, processes, or environments
- A high degree of professionalism and integrity
The successful candidate must also have experience in the following areas:
- Familiarity with student recruitment, student affairs, and/or Engineering Outreach
- Familiarity navigating various student hiring and onboarding processes
- Delivering campus tours and/or managing tour programs
- Website maintenance using content systems (e.g., WordPress)
- Graphic design and/or marketing, using tools like Canva, Adobe Illustrator, or InDesign
- Proficiency with Microsoft Office and CRM systems (preferably Microsoft Dynamics)
Flexibility is important in this position. Occasional evening and weekend work, in addition to extended hours, are required during peak recruitment periods (typically October-November and February-May) to meet the demands of the position.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679
to communicate accommodation needs.
Hybrid Work Language
To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.
Interview Experience
At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.
AI Statement
McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.
