Job Description This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location. If selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This hybrid position reports to our Miami Call Center located at 600 NW 79th Ave, Miami, FL 33126 and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our Premier Service Consultants earn $20.17 hourly +commissions if all sales goals are met. *With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year.* Not to mention all the other amazing rewards that working at AT&T offers. **Individual starting salary within this range may depend on geography, experience, expertise, and education/training.**

How You'll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Accurately resolve issues related to service, billing, payments, and collections. * Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training.

What We Are Looking For

• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Joining Our Team Comes With Amazing Perks And Benefits

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling.

Apply today!

Weekly Hours 40

Time Type Regular

Location: Miami, Florida

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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