BUSINESS SYSTEMS SPECIALIST | McMaster University · Teeming.ai
McMaster University
The McMaster Institute for Research on Aging is a research center at McMaster University focused on aging optimization. It pursues this goal through interdisciplinary teams that work with older…
The McMaster Institute for Research on Aging is a research center at McMaster University focused on aging optimization. It pursues this goal through interdisciplinary teams that work with older…
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Job ID
75317
Job Title
BUSINESS SYSTEMS SPECIALIST
Regular/Temporary
Regular
Location
Downtown Centre
Open Date
04/17/2026
Job Type
Career Growth
Close Date
04/28/2026
Employee Group
Unifor Unit 1, Staff
Favorite Job
Department
Financial Systems Support
Full/Part Time
Full-Time
Salary Grade/Band
Grade 11
Salary Range
$36.54 - $57.23 (hourly)
Job Code
JD0630
Existing Vacancy
Yes - Backfilling as Existing
Contract Duration
17.9 Months
Target Number of Openings
1
Hours per Week
35
Posting Details
Schedule
Monday to Friday 8:30-4:30
Education Level
Bachelor's degree in Computer Science, Business, or a related field of study
Career Level
4 years relevent experience
Job Description
Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.
Unit Description:
The Financial Systems Support department provides functional production support and maintenance for the financial Mosaic (PeopleSoft) modules (Purchasing, Accounts Payable, Travel & Expense, Billing, Accounts Receivable, Bank Reconciliation, General Ledger, Commitment Control, E‐procurement(MacBuy),Workflow and Project
Costing). The department ensures the system is stable and that issues are corrected in a timely manner. The department is responsible for providing reconciliations and correction of data errors of sub modules and other systems (HR, Campus, Budgeting, Data Warehouse, Business Intelligence, other interfaces) to GL to ensure data integrity
and reliability for both internal and external reporting. The department works in conjunction with UTS on issue resolution as well as regular system upgrades and system improvements. Financial report development, improvements and maintenance is also led by this department.
This position reports to the Director of Financial Systems Support
Job Summary:
The Business Systems Specialist acts as a technical and consulting resource to various University departments and units with respect to the planning, implementation, and maintenance of information technology systems. Supports the University's academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for medium to large projects, including post‐production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in support of those operations. Provides lead‐hand supervision to a team of Business Systems Analysts.
Purpose and Key Functions:
Supervision:
Provide lead hand supervision and is responsible for the quality and quantity of work of others.
Requirements:
Bachelor's degree in Computer Science, Business, or a related field of study. Requires 4 years of relevant experience.
Assets:
Functional accounting knowledge and knowledge of University structure
Experience with Oracle/Peoplesoft Financials
Experience with and advanced knowledge of Microsoft 365
Experience with PeopleSoft security
Excellent interperonal, facilitation, issue identification and resolution skills with strong skills in building strong, collaborative partnerships with colleagues and customers.
Experience/training in lean project management methodologies
How To Apply
To apply for this job, please submit your application online. Please submit your resume along with a cover letter explaining why you are interested in this position and how your skills align with the requirements
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
School of Graduate Studies at ext. 23679
to communicate accommodation needs.
Hybrid Work Language
To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.
Interview Experience
At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.
AI Statement
McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.
Provide ongoing technical direction to Business Systems Analysts within the team and periodically to other technical staff assigned to relevant projects.
Coach and mentor junior staff in order to ensure a highly motivated and technically competent team.
Act as an on‐site team lead responsible for planning, coordinating, and scheduling work assignments to ensure the completion of assigned projects.
Evaluate work product to ensure adherence to established functional and operational specifications.
Conduct in‐depth client interviews to determine business process flows and rules.
Manage work assignments of internal staff and schedule and monitor adherence to procedures, protocols, and standards.
Accountable for the clarification, rationalization and documentation of project requests.
Approve production migrations according to project involvement.
Develop and lead end user training.
Partner with the technical team to maintain the information technology issues database, create new issues, and track the status of open issues.
Participate in the development of capital project charters and cost justifications.
Serve as the primary contact point with the user community.
Responsible for integration and release management.
Facilitate large group business development planning sessions.
Ensure appropriate business participation in information technology projects.
Utilize the appropriate control tools to coordinate projects according to Project Management Office methodologies.
Develop success criteria and risk assessments for projects and changes.
Develop, implement, and document best practices to align with departmental and University strategies and processes.
Work independently with users to define concepts.
Drive and challenge business units on their assumptions of how they will successfully execute their plans.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance
needs.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high‐level information into details, abstract up from low level
information to a general understanding, and distinguish user requests from the underlying true needs.
Conduct gap analyses.
Ensure that projects meet specified functionality requirements.
Perform advanced levels of analysis, problem solving and research skills to formulate solutions to complex business needs.
Perform the functional analysis for production support activities and advise business users in the analysis of less complex issues.
Work with project stakeholders to understand project scope and create test documents.
Manage all phases of testing including, but not limited to, system, integration,acceptance, regression, and performance.
Document system functionality, particularly related to new enhancements.
Develop and maintain information technology process flow, methodology, and control documentation.
Assist with the development of project proposals and estimates.
Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
Provide Level III post implementation support to users regarding functional issues.
Work with the development team to determine technical approaches and technical risks for project testing.
Develop requirement specifications according to standard templates, using natural language.
Work closely with testing team members to ensure that requirements are testable.
Prepare and assist other testers with the creation of test cases.
Identify and manage defects identified during all phases of a project.
Review test cases created by testing team members to ensure that the test cases adequately define the business processes.
Resolve problems in the test, production implementation, and postimplementation phases in coordination with other technical and business groups.
Develop simple queries using basic Business Intelligence tools.
Review systems, processes, and information and provide recommendations to supervisor.
Serve as the conduit between the Project Management Office and development teams through which requirements flow.
Liaise between the technology and support teams.
Communicate project, issue, and system status to others.
Communicate testing results to other stakeholders.
Facilitate effective dialog between technical staff.
Interact with and exchange information with colleagues.
Follow a test script and document defects.
Prepare and review recommendations and other project initiation documents.
Prepare and review end user and operations documentation, training materials, and timelines.
Maintain information technology process flow, methodology, and control documentation.
Work with others to prioritize and schedule issues resolution.
Plan, schedule, and monitor own work within short time horizons.
Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
Understand and use appropriate methods, tools, and applications to complete work tasks.
Demonstrate a rational and organized approach to work and identify development opportunities.
Absorb technical information when it is presented systematically and apply it effectively.
Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement.
Ensure that the internal and external customer perspective is a driving force behind decisions and activities.
Follow service practices that meet customers’ and University needs.
Interact with others in a way that gives them confidence in one’s intentions and those of the University.
Work collaboratively with others to achieve departmental and institutional goals. Actively participate as a member of a team to move the team toward
the completion of goals.
Perform a range of varied work activities in a variety of structured environments.
Successfully engage in multiple initiatives simultaneously.
Apply and enforce department change control policies and procedures.
Acquire and maintain a basic understanding of Business Intelligence and Data Warehousing principles.
Read and understand complex Business Process Diagrams and develop basic (Level II) models.
Read and understand a complex project plan and develop simple project plans.
Remain current with relevant development and project methodologies.
Remain current with security policies and procedures and work with System Administrators to implement security changes.
Remain current with the different levels of testing and develop simple use cases and test scripts.
