We are seeking an experienced and highly skilled Business System Analyst Analyst to join our dynamic team. This role is critical to the success of our IT operations, ensuring the stability, efficiency, and continual improvement of our Service Management technology applications and related operational processes. About You – experience, education, skills, and accomplishments: * Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Experience of 2-4 years in IT operations, Service Management tools (such as ServiceNow), and complex technology environments. * Strong understanding of ITIL processes and service management best practices. * Demonstrated ability to solve complex problems and implement effective solutions. * Hands-on experience configuring and maintaining enterprise systems and integrations. * Excellent communication, collaboration, and documentation skills. * Ability to manage multiple priorities and work effectively in a fast-paced environment. What will you be doing in this role: * Oversee and optimize Service Management technology platforms, ensuring high availability and performance. * Manage, configure, and maintain system data, workflows, and integrations to meet business requirements. * Troubleshoot and resolve technical issues, working closely with cross-functional teams to minimize impact and restore service. * Monitor system performance and implement proactive measures to prevent disruptions. * Collaborate with stakeholders to gather requirements and implement enhancements to improve efficiency and user experience. * Document operational procedures, configurations, and solutions to build a robust knowledge base. * Lead or participate in projects to deploy new features, upgrades, or migrations within the technology stack. * Ensure compliance with internal policies, security standards, and best practices. It would be great if you also had Preferred Skills: ------------------------------------------------------- * ServiceNow Certified System Administrator or similar certifications. ------------------------------------------------------------------------ * Experience with automation tools, scripting, or workflow orchestration. * Familiarity with cloud platforms, monitoring tools, and security practices. Join us and contribute to the ongoing success and innovation of our technology operations while working alongside a passionate and talented team. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.