Essential Duties/Responsibilities:

• Analyze and optimize end-to-end billing workflows within SAP, ERM and supporting platforms to improve timeliness, accuracy, and automation
• Identify and implement process enhancements that reduce manual touchpoints, strengthen SOX compliance, and drive measurable efficiency gains
• Drive cross-functional efforts to integrate a new pricing engine into the billing platform , partnering with business stakeholders, developers, QA, and operations to define requirements, create UAT scenarios, and ensure a seamless implementation
• Lead the development and testing of billing configurations for new offerings, ensuring timely, complete and accurate customer billings
• Support Sales and profitable growth of the business through recommending and solutioning nonstandard and complex structures for strategic commercial & industrial customers
• Lead the development and execution of the AI enablement strategy, ensuring new technologies are effectively integrated to enhance operational efficiency and decision-making
• Facilitate regular stakeholder meetings to capture feedback, communicate progress, and maintain alignment on strategic priorities and deliverables
• Collaborate with technology teams to translate business needs into system requirements, user stories, and test cases to ensure system enhancements deliver tangible business value
• Support cross-functional operational enhancement initiatives such as proactive hub development, tax tool integration, and data validation automation
• Monitor and interpret performance metrics (e.g. billing accuracy, exception volume, days-to-bill, SLA compliance) to guide prioritization and decision-making
• Partner with cross-functional stakeholders to diagnose root cause of operational challenges and design sustainable, scalable solutions
• Drive change management and adoption, ensuring new tools and processes are effectively implemented and understood across teams
• Mentor Analysts to facilitate growth in market knowledge; provide advice and training on product structures and market trends
• Perform the analytics related to regulatory changes and play a key role in operationalizing the appropriate solutions
• Lead the resolution of significant, widespread customer-impact issues, collaborating across functions to drive root-cause fixes and prevent recurrence.
• Serve as an operational subject matter expert, bridging business context with system design to ensure continuous alignment between process, technology, and outcomes

Working Conditions:

• Flexible work environment: open office or fully remote
• Travel: Less than 10%

Minimum Requirements:

• Bachelor's degree in Business, Operations Management, Information Systems, or related field (or equivalent experience)
• 3-5 years of experience in revenue operations, billing business system analysis, or process improvement roles
• Strong analytical and problem-solving skills with the ability to synthesize data into actionable insights
• Experience with SAP, ERM or comparable billing platform; familiarity with Salesforce, Avalara, or similar tools is a plus
• Demonstrated success in process automation, workflow redesign, or digital transformation initiatives
• Excellent communication and stakeholder management skills and the ability the collaborate across functions and levels of the organization
• A proactive mindset focused on driving measurable improvements, not just maintaining status quo

Preferred Qualifications:

• Self-directed
• Solid mathematical, analytical, and problem-solving skills
• Ability to communicate findings, make recommendations, and facilitate change
• Comfortable working with all organizational levels
• Effective at managing multiple activities and meeting deadlines

Additional Knowledge, Skills and Abilities:

• Demonstrated expertise in utilizing Microsoft Excel, Visio, PowerPoint, and Access
• Self-motivated and very detail-oriented; ability to work with limited supervision in a fast-paced environment with multiple deadlines
• Proven ability to lead small-medium projects
• An effective communicator with excellent written, verbal, and presentation skills
• Highly driven and independent with the ability to make effective decisions that directly impact operations and financial risk

Physical Requirements:

• Primarily sedentary with frequent opportunity to move about

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

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